
Golden opportunity For Graduate freshers and experience too
3 days ago
Job description
Transcom Hiring for day shift premium process
Role & responsibilities
- Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.
- Provide accurate information on products/services offered by the company to meet customers' needs.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
- Escalate complex issues to senior team members when necessary.Role & responsibilities
Preferred candidate profile
Must Have Graduation Degree.
Must have good communication skills, Interpersonal skills.
Required Language: Mandate English, Hindi,( An advantage if - Tamil, Malayalam, Telugu, Bengali Gujarati, Punjabi ,Kannada/Marathi)
HR contact person:-Bhagyashree G
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