Assistant Manager Inbound Operations

6 days ago


Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd., a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company:

Company Overview:

IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings.

Equal Opportunity Employer:

IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.

Job Title: Assistant Manager Operations Domestic (Banking – Credit Cards Process)

Location: Gurgaon

Shifts: Rotational (24x7 environment)

Key Responsibilities:

  • Lead and manage a team of 15–20 members.
  • Drive team performance across productivity, quality, shrinkage, and attrition.
  • Provide regular coaching and support to team members.
  • Review and recommend improvements to processes to enhance performance and CSAT.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct weekly coaching sessions.
  • Handle floor support and escalations.
  • Ensure achievement of individual contributor (IC) targets.
  • Maintain AHT levels as per targets across tenure buckets.
  • Utilize basic computer skills, especially MS Excel.

Requirements:

  • Prior experience in handling international processes.
  • Experience in team management and supervision.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and analytical abilities.
  • Flexible to work in a 24x7 environment.

You can find more about the company here: IGT Company Profile

We will get back to you shortly after the shortlisting process is completed. Please feel free to reach out if you have any questions in the meantime.



  • Gurgaon, Haryana, India Hi Tours Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job role: Operations Executive, Inbound ToursLocation: Gurugram, On-site, 5 days a weekCompany overview:HI DMC is a pioneer in Inbound Tourism, with over 28 years in Business delivering exceptional travel experiences across India and the Indian Subcontinent, including Bhutan, Nepal, Sri Lanka, and the Maldives. At HI DMC, we specialize in crafting...

  • Assistant Manager

    3 weeks ago


    Gurgaon, Haryana, India EXL Service Full time

    JOB DESCRIPTIONPosition Title Responsibility Level Assistant ManagerFunction OperationsReports to -Manager - OperationsPermanent Temporary PermanentSpan of Control -NilLocation Gurgaon- C-61Role - Assistant Manager Should have 4 years experience of operation management in fraud and risk investigation and customer service process Experience in Managing...


  • Gurgaon, Haryana, India TP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring Role:Assistant Manager – Operations Process:International Hospitality Location:GurgaonWhat We're Looking For: Minimum 2+ years of experience as Assistant Manager – Operations (BPO/International Voice process preferred) Strong people management & leadership skills Excellent communication & stakeholder management Ability to analyze,...


  • Gurgaon, Haryana, India TP Full time

    Job Description#Teleperformance is hashtag for Assistant Manager - Operations.Required Skills:1. Candidate should have at least two years of experience as an Assistant Manager -Ops in International BPO and voice Process.2. Graduation is a must.3. Comfortable to work in rotational shift.4. Must have experience in handling more the 40 FTE's


  • Gurgaon, Haryana, India Vcare Hospitality Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Were Hiring – Assistant Operation Manager (Facility)Location: Gurgaon | Noida | Delhi (North)Company: Vcare Hospitality India Pvt. Ltd.Experience: 4+ Years in Facility Services & Hospitality IndustrySalary: 35,000 (In-hand Monthly) + PF + Field Travelling Allowance + Other BenefitsAbout the Role:We are looking for a dynamic Assistant Operation Manager –...


  • Gurgaon, Haryana, India Chakr Innovation Full time

    Job DescriptionThe Assistant Manager Logistics is responsible for executing day-to-day logistics operations including inventory control, warehouse coordination, transportation tracking, and documentation. The role ensures smooth and cost-efficient movement of goods while adhering to safety and compliance standards.Responsibilities:Logistics...


  • Gurgaon, Haryana, India Antal International Full time

    Logistics Coordination Support the implementation of logistics plans for timely deliveries Assist in route planning and shipment scheduling for optimal efficiency Coordinate with internal teams and logistics partners to ensure smooth execution Inventory Warehouse Support Monitor stock levels and support inventory audits Ensure proper...


  • Gurgaon, Haryana, India Rathi Hydro Projects Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Supervise and support restaurant operations to ensure high-quality service and customer satisfaction.Ensure strict adherence to SOPs (Standard Operating Procedures) across all departments.Handle staff training & development to maintain operational standards and service excellence.Manage inventory and stock control to minimize wastage and ensure availability...


  • Gurgaon, Haryana, India IGT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Assistant Manager- OperationsLocation: Gurgaon Employment Type: PermanentJob Type: Full-timeProfile Summary:IGT Solutions is seeking a dynamic Assistant Manager - Operations to lead and optimize business operations in a Contact Center environment. This role is responsible for providing strategic and tactical direction to the team, ensuring...

  • US Inbound Support

    6 days ago


    Gurgaon, Haryana, India Vertex Global Full time ₹ 87,000 - ₹ 12,00,000 per year

    Inbound Voice & Chat Support – American Process (Gurgaon) Sector 19, Gurgaon, HaryanaSalary: up to ₹34,000 in-hand per monthJob Type: Full-timeWork Mode: Work from OfficeWorking Days: 5 Days/Week - 2 RotationalCabs: Both sides of the cab providedEducation: Undergraduates & Graduates eligibleExperience: Freshers and candidates with 6+ months in the BPO...