Sr. Manager- Operations

1 day ago


Delhi, Delhi, India GRNconnect Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Oversee day-to-day operations across API bookings, customer service, team management and fulfilment to ensure smooth and efficient service delivery
  • Build, manage, and optimize operational processes to improve efficiency, accuracy, and customer satisfaction.
  • Partner with product, tech, and marketing teams to ensure smooth integration of operations with platform features.
  • Establish and track KPIs across service quality, turnaround time, and cost efficiency.
  • Manage relationships with travel suppliers and clients
  • Develop and implement SOPs, automation strategies, and risk control mechanisms.
  • Lead, mentor, and scale existing operations team, drive continuous improvement for existing team using data analytics and customer feedback

Preferred candidate profile

  • 8-10 years of experience in operations within travel online services.
  • Strong understanding of travel industry dynamics, booking platforms, and supplier ecosystems.
  • Proven experience in scaling tech-driven operations.
  • Excellent leadership, analytical, and problem-solving skills.
  • Data-driven decision-making approach
  • Strong communication and stakeholder management skills.


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