Sr. Manager- Operations
1 day ago
Role & responsibilities
- Oversee day-to-day operations across API bookings, customer service, team management and fulfilment to ensure smooth and efficient service delivery
- Build, manage, and optimize operational processes to improve efficiency, accuracy, and customer satisfaction.
- Partner with product, tech, and marketing teams to ensure smooth integration of operations with platform features.
- Establish and track KPIs across service quality, turnaround time, and cost efficiency.
- Manage relationships with travel suppliers and clients
- Develop and implement SOPs, automation strategies, and risk control mechanisms.
- Lead, mentor, and scale existing operations team, drive continuous improvement for existing team using data analytics and customer feedback
Preferred candidate profile
- 8-10 years of experience in operations within travel online services.
- Strong understanding of travel industry dynamics, booking platforms, and supplier ecosystems.
- Proven experience in scaling tech-driven operations.
- Excellent leadership, analytical, and problem-solving skills.
- Data-driven decision-making approach
- Strong communication and stakeholder management skills.
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