Client Relationship Manager

5 days ago

Delhi, Delhi, India The Good Road Full time US$ 60,000 - US$ 1,20,000 per year

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers and clients. You will help plan the gifts with the clients with the right recommendations of products and packaging, and resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we'd like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities:

  • Build relationships with key clients and customers
  • Create recommendations to address clients' gifting needs
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Set sales and revenue targets and work diligently to meet them

Requirements:

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Background in customer service; industry knowledge is a plus
  • Proficient in MS Office
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing, or a related field

How to Apply:

  • Email your resumé and cover letter to

    . Include
    "CLIENT RELATIONSHIP MANAGER"
    in the subject line.
  • Applications submitted without the requested information will NOT be considered.
  • No phone calls, please.

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