Front Office Assistant
17 hours ago
Front Office Associate – Roles and Responsibilities
1. Guest Services
- Welcome guests warmly upon arrival.
- Assist with check-in and check-out procedures.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest requests, inquiries, and provide prompt assistance.
2. Front Desk Operations
- Manage room reservations, cancellations, and modifications.
- Maintain accurate guest records and registration cards.
- Allocate rooms and issue room keys.
- Handle billing, payments, and prepare invoices.
3. Communication & Coordination
- Coordinate with housekeeping for room status updates.
- Inform other departments about guest needs or special requests.
- Answer phone calls and respond to emails professionally.
- Maintain clear communication with supervisors and colleagues.
4. Customer Service & Problem Solving
- Address guest complaints or issues courteously.
- Provide quick and effective solutions to ensure guest satisfaction.
- Maintain a friendly and approachable attitude at all times.
5. Administration & Record Keeping
- Maintain daily reports such as occupancy, arrivals, departures, and cash transactions.
- Keep the front desk organized and presentable.
- Follow hotel policies and standard operating procedures (SOPs).
6. Safety & Security
- Ensure guest information confidentiality.
- Follow emergency and safety procedures.
- Monitor lobby activities and report any suspicious behavior.
7. Use of Technology
- Operate the Property Management System (PMS) for check-in/out and reservations.
- Use telephone systems, billing software, and other front office equipment.
- Update records accurately in the system.
8. Professional Conduct
- Maintain grooming standards and a professional appearance.
- Uphold hospitality service standards and hotel values.
- Demonstrate good teamwork and cooperation.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Paid time off
Work Location: In person
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