front office manager
2 days ago
Front Office Manager – Roles and Responsibilities
1. Guest Relations
- Ensure all guests receive excellent service.
- Handle guest complaints, feedback, and special requests.
- Oversee guest check-in and check-out processes.
- Maintain high customer satisfaction.
2. Staff Supervision & Training
- Supervise front desk staff (receptionists, concierge, bell desk, etc.).
- Schedule staff shifts and manage daily staffing needs.
- Train new employees on procedures and service standards.
- Monitor staff performance and provide feedback.
3. Front Office Operations
- Manage the daily operations of the front desk.
- Ensure smooth reservation, registration, and room assignment processes.
- Coordinate with housekeeping and other departments.
- Maintain cleanliness and professional appearance of the front office area.
4. Administration & Reporting
- Prepare daily, weekly, and monthly front office reports.
- Monitor occupancy levels, room rates, and revenue.
- Keep records of guest information, invoices, and payments.
- Handle cash management and billing accuracy.
5. Communication & Coordination
- Work closely with housekeeping, maintenance, and other departments.
- Ensure timely communication of guest needs or issues.
- Coordinate with the sales and marketing team for promotions and events.
6. Customer Service Excellence
- Promote a welcoming environment.
- Resolve conflicts or issues efficiently.
- Maintain high hospitality standards and brand image.
7. Security & Safety
- Ensure guest privacy and data protection.
- Follow hotel safety procedures and emergency plans.
- Monitor security systems and entry logs.
8. Technology & Systems
- Manage front office software (PMS – Property Management Systems).
- Train staff in using booking and billing systems.
- Ensure all technical equipment at the front desk is functioning.
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Food provided
- Paid time off
Ability to commute/relocate:
- Hassan, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Required)
Experience:
- FRONT OFFICE OPERATIONS: 3 years (Preferred)
- FRONT OFICE OPERATIONS : 4 years (Required)
Language:
- ENGLISH,KANNADA,HINDI (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: In person
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