front office manager

2 days ago


Hassan, Karnataka, India Hoysala Village Resort Full time

Front Office Manager – Roles and Responsibilities

1. Guest Relations

  • Ensure all guests receive excellent service.
  • Handle guest complaints, feedback, and special requests.
  • Oversee guest check-in and check-out processes.
  • Maintain high customer satisfaction.

2. Staff Supervision & Training

  • Supervise front desk staff (receptionists, concierge, bell desk, etc.).
  • Schedule staff shifts and manage daily staffing needs.
  • Train new employees on procedures and service standards.
  • Monitor staff performance and provide feedback.

3. Front Office Operations

  • Manage the daily operations of the front desk.
  • Ensure smooth reservation, registration, and room assignment processes.
  • Coordinate with housekeeping and other departments.
  • Maintain cleanliness and professional appearance of the front office area.

4. Administration & Reporting

  • Prepare daily, weekly, and monthly front office reports.
  • Monitor occupancy levels, room rates, and revenue.
  • Keep records of guest information, invoices, and payments.
  • Handle cash management and billing accuracy.

5. Communication & Coordination

  • Work closely with housekeeping, maintenance, and other departments.
  • Ensure timely communication of guest needs or issues.
  • Coordinate with the sales and marketing team for promotions and events.

6. Customer Service Excellence

  • Promote a welcoming environment.
  • Resolve conflicts or issues efficiently.
  • Maintain high hospitality standards and brand image.

7. Security & Safety

  • Ensure guest privacy and data protection.
  • Follow hotel safety procedures and emergency plans.
  • Monitor security systems and entry logs.

8. Technology & Systems

  • Manage front office software (PMS – Property Management Systems).
  • Train staff in using booking and billing systems.
  • Ensure all technical equipment at the front desk is functioning.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Food provided
  • Paid time off

Ability to commute/relocate:

  • Hassan, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Required)

Experience:

  • FRONT OFFICE OPERATIONS: 3 years (Preferred)
  • FRONT OFICE OPERATIONS : 4 years (Required)

Language:

  • ENGLISH,KANNADA,HINDI (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Required)

Work Location: In person


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