Customer Success Manager

2 days ago


Chennai, Tamil Nadu, India Maintwiz Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

MaintWiz is looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management.

  • Key client-facing role with ownership of deliverables and KPIs
  • Fully manage product implementations and customer onboarding
  • Conduct regular product and project implementation reviews with customer team
  • Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality
  • Training of new and existing customer user groups
  • Maintain customer new request pipeline and provide ETA for delivery
  • Managing metrics on Project Delivery, Client Adoption & Engagement
  • Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements
  • Mining the account for more opportunities other plants & business units, new functionalities and new technology applications
  • Billing and Collection follow up
  • Develop user manuals for product functionality Provide pre-sales support for new prospect demos
  • Proficiency in English, Hindi and one Regional Language Required


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