 
						Customer Success Manager
2 days ago
MaintWiz is looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management.
- Key client-facing role with ownership of deliverables and KPIs
- Fully manage product implementations and customer onboarding
- Conduct regular product and project implementation reviews with customer team
- Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality
- Training of new and existing customer user groups
- Maintain customer new request pipeline and provide ETA for delivery
- Managing metrics on Project Delivery, Client Adoption & Engagement
- Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements
- Mining the account for more opportunities other plants & business units, new functionalities and new technology applications
- Billing and Collection follow up
- Develop user manuals for product functionality Provide pre-sales support for new prospect demos
- Proficiency in English, Hindi and one Regional Language Required
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