Guest Service Associate

3 days ago


Cochin, Kerala, India Wyndham Hotels & Resorts EMEA Full time

Basic Front Office Functions

welcoming guests, managing check-ins/check-outs, and handling reservations, inquiries, and complaints

  • Welcome and greet guests in a warm and professional manner
  • Assist guests with check-in and check-out procedures
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and requests, including room preferences and special arrangements
  • Ensure accurate billing and process payments from guests
  • Coordinate with housekeeping and other departments to address guest needs
  • Respond to guest feedback and resolve issues in a timely and satisfactory manner
  • Maintain a neat and organized front desk area
  • Answer phone calls and direct inquiries to the appropriate department
  • Contribute to a positive and welcoming atmosphere for guests

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