Guest Service Associate

1 day ago

Cochin, Kerala, India CGH Earth Wellness Full time ₹ 16,80,000 - ₹ 18,00,000 per year

GSA - F&B Services

Core Responsibilities

  • Guest Welcome and Seating: Greet all guests warmly upon arrival. Manage dining reservations and strategically seat guests to optimize flow and service.
  • Order and POS Management: Accurately take guest food and beverage orders and input them immediately into the Point of Sale (POS) system.
  • Menu Expertise: Maintain expert knowledge of the menu, daily specials, ingredients, and potential allergens to answer guest inquiries effectively.
  • Service Support: Act as a liaison between the guest, kitchen, and service staff. Assist with delivering items and clearing tables when needed.
  • Billing and Payments: Prepare and present accurate guest checks. Process cash, credit card, and room charge payments efficiently and securely.
  • Maintain Standards: Ensure the host area, menus, and dining entrance are clean and well-organized at all times.

Minimum Requirements

  • Experience: 1+ years in a high-volume service or hospitality role (e.g., Host, Server, Cashier).
  • Skills: Proficient in using POS systems and handling cash/credit transactions.
  • Attributes: Exceptional customer service skills, professional demeanor, and ability to handle pressure in a fast-paced environment.
  • Physical: Ability to stand for long periods.

Job Types: Full-time, Permanent

Pay: ₹18, ₹21,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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