Guest Service Associate

5 days ago

Cochin, Kerala, India AccorHotel Full time
Job Description

Operational

  • To provide courteous, professional, efficient and flexible service at all times following ibis standards.
  • To perform all duties and tasks in the assigned place of work
  • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Qualifications
  • Experience  in Hospitality Industry is preferred
  • Some amount of  operational technical knowledge is preferred
  • Pleasant  personality and good levels of energy, enthusiasm and commitment.
  • Should be able to  do multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

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