Customer Service Specialist

3 days ago

Bengaluru, Karnataka, India Hellowork Consultants Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title
: Customer Service Executive – Domestic Voice Process

Location
: Bangalore, India

Experience
: 1 Year

Employment Type
: Full-time

Education
: Graduate (Any discipline)

Job Summary
:

We are looking for enthusiastic and customer-focused individuals with at least 1 year of experience in a
domestic voice process
to join our Customer Service team in
Bangalore
. The ideal candidate will handle inbound and outbound calls, resolve customer queries effectively, and ensure high levels of customer satisfaction.

Key Responsibilities
:

  • Handle inbound and outbound customer calls professionally.
  • Resolve customer issues and queries in a timely manner.
  • Provide accurate information about products/services.
  • Maintain a positive and empathetic attitude towards customers.
  • Log customer interactions, process customer accounts, and file documents.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet daily, weekly, and monthly call targets and KPIs

Required Skills & Qualifications
:

  • Graduate in any discipline.
  • Minimum
    1 year of experience
    in a
    domestic voice customer service process
    .
  • Strong verbal communication skills in
    English and regional languages
    (
    Hindi
    ).
  • Ability to multitask, prioritize, and manage time effectively.
  • Good listening skills and problem-solving attitude.
  • Basic computer knowledge and familiarity with CRM systems is a plus.

Preferred Attributes
:

  • Prior experience in BPO or call center environment.
  • Flexible to work in rotational shifts (Day shifts only if applicable).
  • Team player with a positive attitude.

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