
Customer Service Specialist
7 days ago
Job Title: Customer Success / Support Specialist – EdTech
Location: Hybrid (3 days from office)
Work Schedule:
- Shift Timings: 2 PM – 11 PM or 6 PM – 3 AM (Two-way cab provided)
- 5 days working, 2 consecutive offs
- Additional Shift Allowance: ₹750/day
Key Responsibilities
- Manage customer interactions via calls, emails, and virtual meetings with US-based clients.
- Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.
- Handle customer success, consultation, and technical support requests effectively.
- Document issues, track progress, and ensure timely resolution.
- Collaborate with internal teams to improve product adoption and customer experience.
- Provide feedback to product/engineering teams based on customer insights.
Must-Have Skills & Experience
- Education / EdTech industry experience (Priority 1).
- Customer Success / Consultation experience with US clients (Priority 2).
- Technical Support / Customer Support experience (Priority 3).
- Excellent communication skills (written and verbal).
- Ability to work in evening/late-night shifts (supporting US time zones).
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