Area Sales Business Manager

1 week ago


Chandigarh, Chandigarh, India Mahindra & Mahindra Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Responsibilities & Key Deliverables

Delivering Sales (volume and market share) and customer satisfaction for respective region

1. Sales: 

Driving Volume & Market Share - 

Demand Generation & Overseeing market wise dealer performance to drive volume & market share.

CX - Ensuring CX at every customer touch point - Pre-sales and Sales.

Showroom and Digital Customer journey.

Billing - 

Order availability to ensure timely billing. 

Ensuring timely billing of desired vehicle.

Retail - 

ETBR handling

Activation plan - Enquiry generation, market coverage

Hyperlocal digital Dealer initiatives -

Driving end to end special initiatives at the ground level, alongside any special schemes/incentives

Market activations 

Ensuring Infrastructure Readiness 

2. Service: 

Customer Experience - 

Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions

Process Adherence - 

Overseeing adherence across assigned dealerships

Tools and Equipment - 

Ensuring Dealership tools and equipment availability

Manpower - Ensuring Exclusive RM adequacy and training.

Spare parts & Warranty Management

3. Ensure proper coordination across Charging teams

Experience

5-8 years 

Industry Preferred

Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience

Qualifications

B.E. / B.Tech, MBA preferred 

General Requirements


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