Customer Support Executive

17 hours ago

Mohali, Punjab, India MABZONE TECHNOLOGIES PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Description:

We are seeking a proactive and enthusiastic Customer Support Executive (CSE) to join our dynamic team , where we deliver cutting-edge IT training programs. The ideal candidate will be responsible for engaging with prospective students, guiding them through our training offerings, and playing a key role in driving transformation through personalized support and outreach.

This role is perfect for someone with strong communication skills, a passion for helping others, and a desire to be part of a mission that upskills youth in emerging technologies.

Key Responsibilities:

  • Call and counsel students, interns, and professionals about Cognimab's IT training programs.
  • Understand individual learning needs and recommend suitable training modules.
  • Maintain accurate records of interactions, follow-ups, and conversions.
  • Coordinate with internal teams to ensure smooth onboarding and support for trainees.
  • Assist in organizing webinars, info sessions, and promotional campaigns.
  • Provide timely responses to queries via phone, email, and messaging platforms.
  • Support digital transformation initiatives by promoting online and hybrid training formats.
  • Gather feedback from students and share insights to improve service quality.
  • Represent Cognimab with professionalism and empathy in all communications.

Qualifications:

  • Bachelor's degree in any discipline (preferred but not mandatory).
  • 6 months to 1 year of experience in customer support, telecalling, or student engagement.
  • Strong verbal and written communication skills in English and Hindi.
  • Basic understanding of IT training or educational services is a plus.
  • Ability to multitask, manage time effectively, and work in a fast-paced environment.
  • Familiarity with CRM tools or call management systems is desirable.

Preferred Skills:

  • Experience in EdTech, training institutes, or students counseling roles.
  • Passion for education, transformation, and youth empowerment.
  • Comfortable using digital tools like Zoom, Google Workspace, and WhatsApp Business.
  • Self-motivated with a positive attitude and team spirit.

Why Join Us?

  • Be part of a mission-driven company shaping future IT professionals.
  • Friendly and collaborative work culture with growth opportunities.
  • Exposure to industry-relevant technologies and training ecosystems.
  • Competitive compensation and performance-based incentives.

Contact:

DM:

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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