
Customer Support Executive
1 day ago
Job Description:
We are seeking a proactive and enthusiastic Customer Support Executive (CSE) to join our dynamic team , where we deliver cutting-edge IT training programs. The ideal candidate will be responsible for engaging with prospective students, guiding them through our training offerings, and playing a key role in driving transformation through personalized support and outreach.
This role is perfect for someone with strong communication skills, a passion for helping others, and a desire to be part of a mission that upskills youth in emerging technologies.
Key Responsibilities:
- Call and counsel students, interns, and professionals about Cognimab's IT training programs.
- Understand individual learning needs and recommend suitable training modules.
- Maintain accurate records of interactions, follow-ups, and conversions.
- Coordinate with internal teams to ensure smooth onboarding and support for trainees.
- Assist in organizing webinars, info sessions, and promotional campaigns.
- Provide timely responses to queries via phone, email, and messaging platforms.
- Support digital transformation initiatives by promoting online and hybrid training formats.
- Gather feedback from students and share insights to improve service quality.
- Represent Cognimab with professionalism and empathy in all communications.
Qualifications:
- Bachelor's degree in any discipline (preferred but not mandatory).
- 6 months to 1 year of experience in customer support, telecalling, or student engagement.
- Strong verbal and written communication skills in English and Hindi.
- Basic understanding of IT training or educational services is a plus.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Familiarity with CRM tools or call management systems is desirable.
Preferred Skills:
- Experience in EdTech, training institutes, or students counseling roles.
- Passion for education, transformation, and youth empowerment.
- Comfortable using digital tools like Zoom, Google Workspace, and WhatsApp Business.
- Self-motivated with a positive attitude and team spirit.
Why Join Us?
- Be part of a mission-driven company shaping future IT professionals.
- Friendly and collaborative work culture with growth opportunities.
- Exposure to industry-relevant technologies and training ecosystems.
- Competitive compensation and performance-based incentives.
Contact:
DM:
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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