Chat process executive

4 days ago

Pune, Maharashtra, India Avalanche High-Tech Enterprise Full time

Company Description

Avalanche High-Tech Enterprise is a cutting-edge online platform integrating recruitment services, IT solutions, and product development. Our mission is to help organizations find top talent, enhance technological capabilities, and develop innovative IT products. We provide efficient recruitment processes using advanced tools and algorithms for the perfect candidate matching. Our tailored IT services include system integration, cloud solutions, and cybersecurity, improving overall business efficiency. Additionally, we specialize in creating software applications, mobile apps, and digital solutions to address evolving business needs.

Role Description

This is a full-time, on-site role based in Pune for a Chat Process Executive. The role primarily involves providing exceptional customer service and support through online chat platforms. Responsibilities include resolving customer queries, ensuring customer satisfaction, and effectively communicating solutions. The Chat Process Executive will be expected to work collaboratively as part of a team to maintain excellent service standards and meet company objectives.

Qualifications

  • Strong Customer Support and Customer Service skills to handle queries and resolve issues efficiently
  • Excellent Communication skills to engage effectively with customers through chat platforms
  • Customer Satisfaction skills with a dedication to delivering quality support
  • Analytical Skills to understand and resolve problems effectively
  • Ability to work in a fast-paced on-site environment and a proactive approach to tasks
  • Prior experience in customer support or relevant areas is an advantage
  • A high level of proficiency in written English
  • Basic computer proficiency and familiarity with chat support tools or CRM software

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