Customer Success Executive

3 days ago

Pune, Maharashtra, India AcunX Full time

About AcunX

AcunX is building innovation-led, AI-powered advertising solutions that help publishers and demand partners unlock incremental revenue across display, video, and emerging ad formats. We work closely with publishers, platforms, agencies, and brands to deliver scalable, high-impact programmatic outcomes.

Role Overview

We are looking for a 
Customer Success Executive
 with 1–2 years of experience in 
Programmatic Advertising
 to manage and grow existing accounts while also working closely with the 
Business Development (BD) team
 to onboard new publisher and demand-side partners.

This role sits at the intersection of 
account management, growth, and onboarding
, ensuring long-term success for both supply and demand partners on the AcunX platform.

Key ResponsibilitiesAccount Management & Growth

  • Own day-to-day relationships with assigned 
    publisher and demand partners
  • Drive 
    account growth
     through optimization, upsell opportunities, and performance insights
  • Monitor delivery, revenue, fill rates, and yield across programmatic setups
  • Proactively identify performance gaps and recommend improvements

Publisher & Demand Onboarding

  • Work with the BD team to support 
    new account onboarding
     (publishers and demand partners)
  • Coordinate technical onboarding including ad tags, SDKs, and programmatic setups
  • Ensure smooth transition from sales to post-onboarding success

Cross-Functional Collaboration

  • Act as the bridge between 
    BD, Ad Ops, Product, and Tech teams
  • Communicate partner requirements, feedback, and growth opportunities internally
  • Support campaign troubleshooting and escalations

Reporting & Insights

  • Prepare regular performance reports and insights for partners
  • Track KPIs such as revenue growth, CPMs, fill rate, and campaign performance
  • Use data to tell a clear growth and optimization story to stakeholders

Requirements

  • 1–2 years of experience
     in 
    Programmatic Advertising
  • Strong understanding of the 
    programmatic ecosystem
     (SSPs, DSPs, exchanges, publishers, demand partners)
  • Experience working with 
    publishers and/or demand-side platforms
  • Familiarity with ad formats such as 
    Display, Video, and CTV
     is a plus
  • Postgraduate degree
     (MBA, PGDM, or equivalent preferred)
  • Strong communication and stakeholder management skills
  • Comfortable working in a fast-paced, startup environment

What We're Looking For

  • A growth-minded, customer-first professional
  • Someone who understands both 
    revenue and relationships
  • Ability to work closely with sales while owning post-sale success
  • Analytical mindset with strong problem-solving skills

What AcunX Offers

  • Exposure to cutting-edge 
    programmatic and AI-driven ad tech
  • Opportunity to work with global publishers and demand partners
  • High ownership and visibility in a growing company
  • Fast learning curve and career growth

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