Associate Training Manager

2 weeks ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

We are seeking a detail-oriented, patient, and highly analytical Contract Data Extraction Trainer to lead the training efforts for our team of processors responsible for extracting critical contract data from shipping lines contracts and has to co-ordinate with the regional teams and liaise with regional carrier management teams.

The ideal candidate should possess a deep understanding of Excel, an exceptional eye for detail, strong problem-solving abilities, and the patience to coach others in transforming complex contract information into readable, organized data.

Key Responsibilities:

  • Training & Development:

  • Design and deliver comprehensive training programs for data processors on how to extract key details from various shipping line contracts.

  • Teach processors to identify and interpret different types of contract clauses, terms, and details to ensure accuracy and completeness of extracted data.
  • Provide clear, step-by-step guidance on how to use advanced Excel functions (e.g., VLOOKUP, Pivot Tables, formulas, conditional formatting) to manage, manipulate, and organize data.
  • Develop training materials, such as guides, video tutorials, and documentation, that outline the data extraction and formatting processes.

  • Continuously assess the learning progress of trainees and provide feedback to ensure they are fully proficient in the extraction and formatting processes.

  • Process & Workflow Optimization:

  • Evaluate the existing data extraction and uploading processes, identifying areas for improvement to ensure efficiency and quality.

  • Implement strategies to handle complex or contract formats and ensure the extraction of relevant data across a variety of contract formats.

  • Develop and refine workflows to help processors achieve the most accurate and efficient data uploads.

  • Support & Troubleshooting:

  • Provide ongoing support to processors, answering questions and offering troubleshooting assistance as they work through contracts.

  • Offer constructive feedback and assist processors in solving challenges related to data extraction, especially when contracts do not adhere to a standard template.

  • Encourage and foster a problem-solving mindset, guiding team members to approach each contract with attention to detail and critical thinking.

  • Quality Assurance:

  • Ensure that extracted data is in a readable format that adheres to the template required for upload into the clients in-house software.

  • Conduct quality checks on processed data to verify accuracy and completeness before the final upload.

Qualifications:

  • Excel Expertise: Advanced proficiency in Microsoft Excel, including formula creation, data sorting, filtering, and manipulation.
  • Analytical Skills: Strong problem-solving skills, with the ability to navigate and analyze high volume contracts that are not standardized or follow varied formats.
  • Patience & Communication: Ability to explain complex concepts in a clear, patient, and engaging manner. Strong interpersonal and communication skills for effective training. Expertise in English and Tamil is preferred.
  • Experience: Proven experience in data extraction, preferably from contracts, legal documents, or other unstructured data sources.
  • Teaching/Training: Previous experience in training or mentoring staff, or the ability to develop training materials and conduct one-on-one or group training sessions.

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