Training Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Overview: We are seeking an experienced Training Manager to develop and implement comprehensive training programs for our commercial property operations. The ideal candidate will enhance staff performance, ensure compliance with industry standards, and support professional development across all departments.

Key Responsibilities: Training Program Development

Design and develop training curricula for various commercial property roles including leasing, property management, maintenance, and customer service teams

Create tailored learning paths for different property types (office buildings, retail centers, industrial properties)

Incorporate industry best practices and regulatory requirements into training materials

Training Delivery

Conduct in-person and virtual training sessions for new hires and existing staff

Implement role-specific technical training and soft skills development

Organize workshops, seminars, and certification programs

Facilitate knowledge transfer sessions between experienced staff and new team members

Program Management

Develop annual training calendars aligned with business objectives

Track participation, completion rates, and certification status

Manage training budget and resource allocation

Evaluate training effectiveness through assessments and performance metrics

Content Development

Create engaging training materials including presentations, manuals, videos, and e-learning modules

Develop standard operating procedures for property operations

Update training content to reflect changes in regulations, technology, and best practices

Performance Improvement

Identify skill gaps through needs assessments and performance evaluations

Design targeted interventions to address performance issues

Coach managers on effective employee development techniques

Implement continuous improvement initiatives based on training outcomes

Industry Relations

Stay current with commercial real estate trends and training methodologies

Maintain relationships with industry associations (BOMA, IREM, etc.)

Coordinate external training and certification programs

Represent the company at industry events and training conferences

Qualifications: Bachelor's degree in human resources, Education, Business, or related field

5+ years of experience in training and development, preferably in commercial real estate or property management

Knowledge of commercial property operations and management principles

Experience with learning management systems (LMS) and instructional design methodologies

Strong presentation and facilitation skills

Excellent organizational and project management abilities

Superior communication and interpersonal skills

Preferred Qualifications: Master's degree in related field

Professional certifications (CPM, RPA, BOMI designations, or training certifications)

Experience with blended learning approaches and e-learning development

Knowledge of adult learning principles and training evaluation methodologies

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.