
Operations Supervisor
2 days ago
About Us
Awear Beauty is a next-generation Indian skincare brand merging clean beauty with advanced Korean biotech innovation. We're growing fast and looking for an
Operations Supervisor
who will ensure smooth day-to-day functioning of our operations- from inventory management to packaging orders and coordinating with customers.
Role Overview
The
Operations Supervisor
will be responsible for handling all on-ground operations at our office/warehouse - managing inventory, overseeing order packing and dispatch, maintaining stock accuracy, and communicating with customers for order-related queries. This is a dynamic, hands-on role that ensures every order and every customer experience runs perfectly.
Key Responsibilities
Order & Inventory Management
- Supervise daily order packing and dispatch process.
- Manage and update inventory across Shopify and internal trackers.
- Ensure all products are packed safely, labeled correctly, and dispatched on time.
- Track courier pickups, deliveries, and RTOs (returns).
- Maintain cleanliness and organization of office and stock area.
Customer Coordination
- Speak to customers for order confirmations, delivery follow-ups, and issue resolutions.
- Handle RTO (return-to-origin) and non-delivery cases efficiently.
- Collect customer feedback and share insights
Office & Team Supervision
- Ensure the workspace is well-maintained and running smoothly.
- Report daily activity and stock updates to management.
Qualifications & Skills
- 1–3 years of experience in
operations, logistics, or e-commerce
. - Strong communication and coordination skills.
- Hands-on approach- comfortable managing packaging, shipping, and customer calls.
- Knowledge of Shopify, Excel, and courier dashboards is a plus.
- Organized, reliable, and responsible personality.
Why Join Us
- Join a fast-growing skincare startup and take full ownership of day-to-day operations.
- Learn end-to-end e-commerce management — from inventory to customer experience.
- Growth path into
Operations Manager
as the brand scales.
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