Operations Supervisor

24 hours ago

Gurgaon, Haryana, India Awear Beauty Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

Awear Beauty is a next-generation Indian skincare brand merging clean beauty with advanced Korean biotech innovation. We're growing fast and looking for an
Operations Supervisor
who will ensure smooth day-to-day functioning of our operations- from inventory management to packaging orders and coordinating with customers.

Role Overview

The
Operations Supervisor
will be responsible for handling all on-ground operations at our office/warehouse - managing inventory, overseeing order packing and dispatch, maintaining stock accuracy, and communicating with customers for order-related queries. This is a dynamic, hands-on role that ensures every order and every customer experience runs perfectly.

Key Responsibilities

Order & Inventory Management

  • Supervise daily order packing and dispatch process.
  • Manage and update inventory across Shopify and internal trackers.
  • Ensure all products are packed safely, labeled correctly, and dispatched on time.
  • Track courier pickups, deliveries, and RTOs (returns).
  • Maintain cleanliness and organization of office and stock area.

Customer Coordination

  • Speak to customers for order confirmations, delivery follow-ups, and issue resolutions.
  • Handle RTO (return-to-origin) and non-delivery cases efficiently.
  • Collect customer feedback and share insights

Office & Team Supervision

  • Ensure the workspace is well-maintained and running smoothly.
  • Report daily activity and stock updates to management.

Qualifications & Skills

  • 1–3 years of experience in
    operations, logistics, or e-commerce
    .
  • Strong communication and coordination skills.
  • Hands-on approach- comfortable managing packaging, shipping, and customer calls.
  • Knowledge of Shopify, Excel, and courier dashboards is a plus.
  • Organized, reliable, and responsible personality.

Why Join Us

  • Join a fast-growing skincare startup and take full ownership of day-to-day operations.
  • Learn end-to-end e-commerce management — from inventory to customer experience.
  • Growth path into
    Operations Manager
    as the brand scales.

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