
Training & Quality Lead Opening Offsore OB Voice Process
1 day ago
iMarque Solutions (P) Ltd is looking For Trainer & Quality (T&Q)Offsore OB Voice Process to join our dynamic tam and embark on a rewarding career Journey
Hurry UpFluency in English & Hindi Language Is MustGrab The Opportunity Immediate Joiners Preferred Contact Person HR Mitali If interested share your resume to WhatsApp or Call - Mitali
Job Details:
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team
Must Have requirements:
- On Paper Minimum 1 Year BPO Experience as a Team Leader
- Good knowledge of Dialers, APR reports
- Roaster management // Attrition management in the team
- Good knowledge of Excel reports, MIS
- Candidate with call center experience preferable but Freshers can also apply
- Candidate must have good command in English and Hindi
- Handling calls/queries/ requests pertaining to product and service for inbound/Outbound calls effectively
- Immediate joiners are preferred
- Handle customer complaints provide appropriate solutions and alternatives within time limits. Provide accurate, valid & complete information by using the right methods/ tools
Role & responsibilities: Excellent customer handling, team handling, Resolving issues & end to end support through calls and chatPreferred candidate profile - Excellent communication and understanding skillsFluency in Hindi / English Language is Must have skill
Perks and benefits:
Gross Salary + PF + ESIC + Health Benefit +Incentives Apply Now
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