Customer Service Engineer

2 days ago


Mumbai, Maharashtra, India CMS Info Systems Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

CMS Info Systems Limited is India's leading business services provider, delivering logistics and technology solutions to banks, financial institutions, organized retail, and e-commerce companies. With services spanning Cash Logistics, Managed Services, and Technology Solutions, CMS plays a key role in supporting business operations across the country. The company offers a scalable, unified platform driven by innovative technology to help clients expand their reach and accelerate growth. CMS is committed to empowering businesses to serve millions of consumers effectively and efficiently.

Role Description

The Customer Service Engineer will be responsible for providing technical support and assistance to clients to ensure seamless operations of equipment and systems. This includes diagnosing and resolving hardware and software issues, performing routine maintenance, and ensuring customer satisfaction through timely resolutions. The role requires effective collaboration with the technical team and adherence to company protocols and procedures. This is a full-time, on-site role based in Maharashtra, India.

Qualifications

  • Technical skills, including troubleshooting hardware and software issues, and proficiency in system maintenance
  • Customer service capabilities, such as effective communication, problem-solving, and providing quality support to clients
  • Basic knowledge of logistics and technology solutions, particularly in financial and retail sectors, is advantageous
  • Ability to work efficiently in an on-site team environment and meet operational deadlines
  • Relevant certifications or degrees in Information Technology, Electronics, or related fields
  • Adaptability, time management, and a proactive approach to addressing client needs


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