Services Engineer

8 hours ago

Mumbai, Maharashtra, India Shakti Hormann Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Service Engineer

Department: Technical Services / Engineering

Reports To: Service Manager / Technical Head

Job Summary:

The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.

Key Responsibilities:

  • Installation & Commissioning
  • Install and commission equipment and systems at customer sites.
  • Ensure setup meets manufacturer and customer specifications.
  • Maintenance & Repair
  • Perform routine maintenance and emergency repairs.
  • Diagnose mechanical, electrical, or software issues and implement solutions.
  • Technical Support
  • Provide on-site or remote technical support to resolve product issues.
  • Respond to customer inquiries and escalate complex problems when needed.
  • Documentation & Reporting
  • Maintain service logs, write reports, and update records in service databases.
  • Document problems, actions taken, and parts used.
  • Customer Training & Communication
  • Train customers on proper use and basic maintenance of equipment.
  • Maintain a professional and customer-focused approach.
  • Quality & Safety Compliance
  • Follow company policies and safety regulations.
  • Ensure all services comply with industry standards and customer requirements.

Qualifications:

  • Education:

    Diploma or ITI ( Mechanical / Electrical)
  • Experience:

    13 years of relevant experience (entry-level roles may not require prior experience)
  • Skills:
  • Strong troubleshooting and problem-solving abilities
  • Technical knowledge of machinery, electronics, or industrial systems
  • Excellent communication and interpersonal skills
  • Ability to read technical drawings and manuals
  • Willingness to travel and work flexible hours

Work Environment:

  • Field-based or on-site service visits
  • May require travel, working at heights, or in confined spaces depending on industry
  • Use of tools, laptops, diagnostic equipment, and safety gear

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