Cluster Manager

Function/Group:

India Sales

Experience:

5+ years

Location:

India

About Tally

The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs' growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of partners help us deliver unmatched customer experience in sales, support, and services globally.

With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.

Culture & Values

Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.

Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club

India Sales:

India Sales function within Tally focuses on driving high quality customer engagement at scale. We are enthusiastic and growth focused team who support in building great brand experiences for customers and partners. Our sales experts work closely with the Partner ecosystem to ensure consistent delivery of delightful customer experiences and collaborative associations across geography.

We are obsessed with the voice of our customers to fuel product innovation and profitable growth of our partners. You will get to coordinate with our partners by meeting new people and building a lasting relationship with the best tech sales team in the country.

• Build: A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric
• Drive: Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience
• Empower: Automate and enable small and medium enterprises with #Magicoftally to fully participate in India growth story
• Equip: Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing

What You Will Own

As a Cluster Manager (CM), one should have a thorough knowledge of the respective geography and needs to work closely with the distribution team and Non-Certified Partners to reach out across the geography. Managing distribution for the geography for all Partner Business Groups with the Tally Distribution Partner branch and its team is one of the core areas of responsibility who will also be the P&L ownership of the TDP operations for the branch in the respective territory.

Experience You Should Bring

• Excellent interpersonal skills and very good in team administration.
• Exceptional understanding of distribution, partner, and branch management.
• Good knowledge of local geography.
• Efficient in route planning/ beat planning to get optimum reach.
• Exceptionally good in planning events and activities to ensure business growth.
• Efficient customer management.
• Good selling and negotiations skills.
• Ability to coach and mentor the team.
• Excellent execution of initiatives and business processes for branch.
• Good knowledge in Excel and PowerPoint.

What You Will Be Doing

• Business planning across a Partners Business Group network for assigned territory.
• Groom and coach, the partner network for overall development.
• Mentor and groom TDP team for achieving optimized productivity, growth, and smooth network management.
• Regular structured business reviews must be anchored with the TDP team members to examine the progress and do the necessary corrections wherever required to achieve the set plans.
• Have a clear understanding of the key focus areas of TSPL to create and plan and execute such planned activities and events which will help the non-CPs to reach out to their set of customers and prospects to showcase our product features and its relevance to establish how Tally can help a customer do its business most effectively.
• Travelling across the respective geography markets and visiting partners for 10-12 days a month will be a part of the regular routine for a Cluster Manager.
• Ensure great customer experience via different sales programs.
• Improve business expansion/ territory spread and district penetration.
• Improve visibility and business share in retail segment of the partner group.
• All activities/ initiatives impacting business and customer relations management.
• Influence and maintain infrastructure, operations, and efficiency of branch operations of Tally Distribution Partners (TDP).