Client Support Manager

Client Support Manager

Location: Mumbai

Type of Contract: Permanent, Full Time

Compensation : Max up to INR 12 Lacs

Who we are: Oxford International

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work

Job Purpose

With direction from the Managing Director – India, this role is to provide effective professional support for the University Partnerships strategic and operational recruitment objectives across India.

The role requires exceptional leadership and interpersonal skills including the ability to build strong internal and external relationships, the ability to communicate clearly and concisely across a diverse set of audiences, and negotiation and influencing skills. The successful candidate will be enthusiastic, target-driven, and a strong team player with a flexible approach to work. The role may include regular domestic travel with occasion international travel.

Main Duties and Responsibilities

• Act as the sole strategic lead for Recruitment in India, deputizing for the Managing Director on all matters related to India recruitment when required.
• Independently own and drive the recruitment strategy for India and retaining full accountability for execution and outcomes.
• Develop and implement country sales and account plans autonomously, while aligning with high- level business objectives.
• Take full ownership of agent relationships across the region and ensure delivery of student recruitment results in line with or above targets, without reliance on collaborative partners for delivery.
• Identify and capitalize on partner growth opportunities, building and maintaining direct, in-depth relationships with agents and stakeholders across the region.
• Be solely responsible for student recruitment from designated regions within India, ensuring individual accountability for meeting targets, without reliance on team-based or shared targets.
• Operate with agility in competitive markets, managing your pipeline proactively and independently resolving admissions-related issues to maintain momentum and performance.
• Develop and maintain market-leading strategic relationships with agents to drive individual performance and contribute to national recruitment growth.
• While coordinating with other departments for resource support, retain primary accountability for executing market-specific activity plans and ensuring timely execution of all marketing efforts that support your recruitment goals.
• Strategically coordinate with the University, students, and cross-functional teams to drive enrolment and meet targets.
• Work with Conversion team colleagues to ensure campaigns support your personal conversion goals, taking initiative to suggest enhancements or adjustments.
• Fully understand and represent Oxford International's brand and offerings and leverage this knowledge independently to influence and convert prospective students and stakeholders.
• Stay fully compliant with admissions policies and procedures, integrating them into all recruitment activities with no compromise on quality or integrity.
• Proactively identify and implement improvements in systems and processes to consistently drive growth, enhance customer experience, and contribute to overall business performance.
• Attend recruitment events, independently advising and counselling student enquirers/applicants, ensuring personal accountability for outcomes.
• Support relationship management with overseas partners and take direct ownership of target delivery through proactive liaison with international representatives and training of agents where required.
• Produce and circulate detailed reports from market visits, ensuring all relevant insights are captured and communicated to inform institutional strategy and product development.
• While occasional knowledge sharing with colleagues may be required, your recruitment targets and activity outcomes remain solely your responsibility.
• Perform any other duties deemed reasonable within the scope of the role, provided they align with your primary responsibility for owning and delivering recruitment targets for India.

Person Specification

Qualifications

• Educated to a minimum of degree level
• Fluent in English (spoken and written) and at least one of the languages spoken in the region of responsibility
• Certified training in sale and/or marketing programmers
  (Desirable)
• Degree in a business or marketing-related subject
  (Desirable)

Experience and knowledge

• B2B or Channel Sales experience preferred
• Excellent understanding of sales and marketing processes in the international education sector
• Excellent knowledge of the region and its market trends
• Experience of producing sales reports
• Good knowledge of Oxford International's portfolio of products and partners
  (Desirable)

Skills and abilities

• Ability to work well under pressure in a fast- paced target driven, service focused environment to meet targets.
• The ability to communicate clearly and professionally in both verbal and written formats
• Strong relationship-building abilities, with the capacity to engage with key stakeholders.
• The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that targets are met.
• A proactive approach to identifying issues and finding effective solutions, particularly when guiding students
• Demonstrates excellent presentation and public speaking skills, with the ability to engage diverse audiences.
• Build strong professional networks across functions and regions.
• Ability to work both independently and collaboratively
• Strong proficiency in computer applications and database management.
• Strong command of written and spoken English.

Personal qualities

• Demonstrates a highly organized and structured approach to work.
• Motivated by targets and consistently thrives on exceeding sales goals.
• Maintains the highest standards of integrity in all professional interactions.
• Advocates strongly for the value and impact of international education.
• Embraces a proactive, 'can-do' mindset with a focus on finding innovative solutions to challenges.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.