Client Support Manager

2 weeks ago

Mumbai, Maharashtra, India Oxford International Education Group Full time ₹ 50,000 - ₹ 10,20,000 per year

Job description:

  • Act as the sole strategic lead for Recruitment in India, deputizing for the Managing Director on all matters related to India recruitment when required. Independently own and drive the recruitment strategy for India and retaining full accountability for execution and outcomes.
  • Develop and implement country sales and account plans autonomously, while aligning with high level business objectives.
  • Take full ownership of agent relationships across the region and ensure delivery of student recruitment results in line with or above targets, without reliance on collaborative partners for delivery.
  • Identify and capitalize on partner growth opportunities, building and maintaining direct, in-depth relationships with agents and stakeholders across the region. Be solely responsible for student recruitment from designated regions within India, ensuring individual accountability for meeting targets, without reliance on team-based or shared targets.
  • Operate with agility in competitive markets, managing your pipeline proactively and independently resolving admissions-related issues to maintain momentum and performance. Develop and maintain market-leading strategic relationships with agents to drive individual performance and contribute to national recruitment growth.
  • While coordinating with other departments for resource support, retain primary accountability for executing market-specific activity plans and ensuring timely execution of all marketing efforts that support your recruitment goals. Strategically coordinate with the University, students, and cross-functional teams to drive enrolment and meet targets.
  • Work with Conversion team colleagues to ensure campaigns support your personal conversion goals, taking initiative to suggest enhancements or adjustments. Fully understand and represent Oxford International's brand and offerings and leverage this knowledge independently to influence and convert prospective students and stakeholders.
  • Stay fully compliant with admissions policies and procedures, integrating them into all recruitment activities with no compromise on quality or integrity. Proactively identify and implement improvements in systems and processes to consistently drive growth, enhance customer experience, and contribute to overall business performance.
  • Attend recruitment events, independently advising and counselling student enquirers/applicants, ensuring personal accountability for outcomes. Support relationship management with overseas partners and take direct ownership of target delivery through proactive liaison with international representatives and training of agents where required. Produce and circulate detailed reports from market visits, ensuring all relevant insights are captured and communicated to inform institutional strategy and product development.
  • While occasional knowledge sharing with colleagues may be required, your recruitment targets and activity outcomes remain solely your responsibility. Perform any other duties deemed reasonable within the scope of the role, provided they align with your primary responsibility for owning and delivering recruitment targets for India.

Requirements: B2B or Channel Sales experience preferred Excellent understanding of sales and marketing Excellent knowledge of the region and its market trends Experience of producing sales reports.

Experience: 2-6 years (Overseas Education Sector only)

Field Sales experience

Male candidates only

Job Type: Full-time

Pay: ₹50, ₹102,000.00 per month

Work Location: In person

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