Customer Service Executive- Hybrid Network Services/Network Operations

1 week ago


Pune, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • 24X7 Monitoring of network events, alarms and ticket creation
  • Alarms filteration and Ticket raising based on business rules
  • Ticket co-relations and assignment to correct resolver group
  • Perform Alarm-Event correlation, Service Impact Assessment
  • Notify Retail/Wholesale Service Provider of incidents - outage notifications - Support and execute the Real Time Change Management (Planned Outage) process
  • Maintain "Work logs" for each tickets 2-5 Years of experience in :
  • Basic Telecommunications network understanding
  • Basic Knowledge of Access Technologies (FTTx and HFC)
  • Understanding of alarms and ability to identify service impact
  • Good written English and communications skills
  • Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
  • Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

    Shift

    24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM

  • Network Operation

    2 weeks ago


    Pune, Maharashtra, India Persistent Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About Position:This position is focused on managing and securing enterprise network infrastructure. The role involves deploying, configuring, and troubleshooting network devices, implementing security best practices, and leveraging automation tools to maintain network reliability and performance. The ideal candidate will have a strong foundation in...


  • Pune, Maharashtra, India Tata Communications Transformation Services (TCTS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Senior Network and Core Services EngineerRole SummaryThe Senior Network and Core Services Engineer is responsible for the design, implementation, and 24/7 operation of critical core network services and security infrastructure. This role requiresdeep, hands-on expertise across multiple vendor platforms and open-source technologiesessential...


  • Pune, Maharashtra, India Sky Nexus Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionSky Nexus Australia specializes in providing IT services and consulting, with a strong focus on information security solutions for small and medium-sized enterprises (SMEs). Committed to empowering SMEs, we deliver secure and reliable technology solutions that address the challenges of navigating complex IT and cybersecurity landscapes....


  • Pune, Maharashtra, India Allianz Insurance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Roles and Responsibilities1)First level support for DCLAN team, Cisco Identity Services Engine, SDWAN, Firewall, Firewall automation, Partner firewall ,VPN, Proxy, load balancer, & Infra (Monitoring Tool) Teams by monitoring the alert queue ,analysing the network security Incidents and taking care of the incident based on the criticality of the alert...


  • Pune, Maharashtra, India Tata Communications Full time

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Summary: IoT and Private Network - SOC...


  • Pune, Maharashtra, India Exela Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Pune, IN-MHPosition TypeFull TimeRequisition ID12506Level of Education3 Year Degree or equivalentYears of Experience10+ to 15 YearsAbout XBPXBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are...


  • Pune, Maharashtra, India Evolution Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. Our products can be found everywhere in society, making us an essential part of everyday life for people and companies worldwide.In September of 2024, SKF announced the separation of its...


  • Pune, Maharashtra, India Natobotics Technologies Pvt Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : The NOC Manager is responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring optimal network performance, uptime, and reliability. This role involves managing a team of NOC engineers, coordinating network monitoring and incident response, and maintaining service-level compliance across all...


  • Pune, Maharashtra, India Racca Infotech Pvt. Ltd. Full time ₹ 85,000 - ₹ 1,80,000 per year

    Location: Pune / NashikJob Type: 20 Hrs Per Week (80 Hrs Per Month)CTC: 85K - 1.8L AnnuallyJob Description:Racca Infotech Pvt. Ltd. (RIPL) is seeking a skilled and experienced IT Services Engineer to join our team. The ideal candidate will have a strong background in IT solutions, diagnostics, and customer service, with a particular focus on hardware...


  • Pune, Maharashtra, India NCS Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Overview:We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.Key Responsibilities:Lead L2 network support operations (routing, switching,...