Warranty Part Returns

3 days ago

Chennai, Tamil Nadu, India Ford Motor Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Description

Roles& Responsibilities -

  • Review daily part list from Plant PVT or VFG engineers 
  • Provide timely and accurate status on part requests
  • Liaise with dealers for quicker part returns
  • Liaise with transport companies for trouble free shipment (timely pickup, proper handling of shipments and timely delivery of shipments) and resolve any transportation issues
  • Ensure proper shipping documents are sent to the dealers (authorization to return document, shipping labels, customs documents etc.)
  • Liaise with Suppliers to record analysis results in WPA
  • Creation of RAC Codes in PEARS.
  • Interact with different stake holders for Quicker part returns.  
 Tools- MS Office with advanced Excel tools and PowerPoint
  • WPAC database
  • GSAR , PEARS and CMMS. 
  • DMAIC / 8D methodology 

  • Must be proficient in all basic computer applications (Microsoft word, Excel, Outlook, Sharepoint, etc.)

  • Excellent Program Management skills is a must
  • Good Interpersonal skills  
  • Excellent command on Verbal and Written communication.

  • Proficiency in Spanish / French is an added advantage.

Degree in Engineering  or Diploma with 5 years experience

Customer Interface function in any automotive industry

Willing to work in NA Shift timing

Knowledge of quality indicators

Product development

Logistics Experience preferred. 

Six Sigma Greenbelt or Blackbelt 

Responsibilities
  • Review daily part list from Plant PVT or VFG engineers 
  • Provide timely and accurate status on part requests
  • Liaise with dealers for quicker part returns
  • Liaise with transport companies for trouble free shipment (timely pickup, proper handling of shipments and timely delivery of shipments) and resolve any transportation issues
  • Ensure proper shipping documents are sent to the dealers (authorization to return document, shipping labels, customs documents etc.)
  • Liaise with Suppliers to record analysis results in WPA
  • Creation of RAC Codes in PEARS.
  • Interact with different stake holders for Quicker part returns.  
Qualifications

Degree in Engineering with 0~2 year's experience.

Diploma with 3~ 5 years' experience.

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