Warranty Part Returns

6 hours ago

Chennai, Tamil Nadu, India Ford Global Career Site Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Roles& Responsibilities -

  • Review daily part list from Plant PVT or VFG engineers 
  • Provide timely and accurate status on part requests
  • Liaise with dealers for quicker part returns
  • Liaise with transport companies for trouble free shipment (timely pickup, proper handling of shipments and timely delivery of shipments) and resolve any transportation issues
  • Ensure proper shipping documents are sent to the dealers (authorization to return document, shipping labels, customs documents etc.)
  • Liaise with Suppliers to record analysis results in WPA
  • Creation of RAC Codes in PEARS.
  • Interact with different stake holders for Quicker part returns.  
 Tools- MS Office with advanced Excel tools and PowerPoint
  • WPAC database
  • GSAR , PEARS and CMMS. 
  • DMAIC / 8D methodology 

  • Must be proficient in all basic computer applications (Microsoft word, Excel, Outlook, Sharepoint, etc.)

  • Excellent Program Management skills is a must
  • Good Interpersonal skills  
  • Excellent command on Verbal and Written communication.

  • Proficiency in Spanish / French is an added advantage.

Degree in Engineering  or Diploma with 5 years experience

Customer Interface function in any automotive industry

Willing to work in NA Shift timing

Knowledge of quality indicators

Product development

Logistics Experience preferred. 

Six Sigma Greenbelt or Blackbelt 

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