Admission Counsellor
4 days ago
Role & responsibilities
Key Roles and Responsibilities:
- Student Counseling: Understand students educational background, career goals, and interests to recommend suitable online programs.
- Program Explanation: Clearly communicate details about courses, eligibility, duration, fee structure, and career outcomes.
- Lead Management: Handle inquiries through calls, emails, or online platforms, and ensure timely follow-ups.
- Admissions Support: Assist students in completing application forms, submitting documents, and understanding payment procedures.
- Sales Conversion: Achieve enrollment targets by converting leads into confirmed admissions through ethical persuasion.
- Database Management: Maintain accurate student records using CRM systems and update follow-up actions regularly.
- Coordination: Collaborate with academic and operations teams to ensure smooth onboarding of new students.
- Relationship Building: Maintain strong relationships with students to enhance satisfaction and referrals.
- Market Awareness: Stay updated on program updates, industry trends, and competitor offerings to provide relevant information.
- Student Experience: Ensure a positive, transparent, and supportive admission journey that reflects the institutions values.
Preferred candidate profile
- Education: Graduate or Postgraduate degree (preferably in Management, Marketing, or Communication).
- Experience: 1–3 years of experience in student counseling, admissions, or inside sales (experience in the online education or edtech sector preferred).
- Communication Skills: Excellent verbal and written English proficiency with the ability to explain academic programs clearly and confidently.
- Sales Orientation: Strong persuasion, negotiation, and target-driven approach to convert leads into admissions ethically.
- Interpersonal Skills: Ability to build rapport, show empathy, and maintain a student-centric approach.
- Technical Skills: Familiarity with CRM software, lead management systems, and online communication tools like Zoom, Google Meet, etc.
- Organizational Abilities: Good time management, follow-up discipline, and multitasking capability.
- Professional Attitude: Positive mindset, self-motivation, and teamwork spirit to represent the institution effectively.
- Knowledge Base: Understanding of online education models, NMIMS programs, and higher education trends will be an added advantage.
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