Customer Service Associate

24 hours ago


Gachibowli Hyderabad Telangana, India Callhealth Services Private Limited Full time ₹ 12,000 - ₹ 15,000 per year

Job Title : Customer Service Associate

Company Overview :

CallHealth is a leading digital healthcare organization dedicated to providing high quality healthcare services to customers, we strive to improve customer experiences and ensure their well -being through personalized medical solutions.

Job Summary: As a Customer Service Associate , you will be a vital member of our healthcare team, offering our customers, their families, and other stakeholders outstanding support and assistance. Your main duty will be to make sure that our clients have a satisfying and sympathetic experience by responding to their questions, resolving their problems, and assisting them as they navigate our healthcare services.

Responsibilities:

1. Customer Support: Provide friendly and timely assistance via various channels, addressing inquiries, complaints, and service requests efficiently to ensure customer satisfaction.

2. Appointment Scheduling: Coordinate and manage customer appointments,making every effort to accommodate their preferences and optimize healthcare provider schedules.

3. Communication and issue resolution: Ensure accurate and clear communication of relevant healthcare information to customer and their families, including services, policies, and procedures. Investigate and promptly resolve customer complaints and concerns, escalating complex issues as needed and ensuring timely resolutions are provided.

4. Healthcare Resource: Demonstrate a solid understanding of healthcare services offered by the company and effectively educate customers about available resources.

5. Compliance: Respect all applicable legal, moral, and regulatory requirements when handling customer information and consumer contacts.

6.Continuous Improvement: Actively participate in training sessions and stay informed about changes in healthcare services, policies, and procedures to enhance customer support skills continuously

Requirements:

Education: SSC (10 ,Intermediate or any degree . Healthcare degree will be preferable .

Experience: Previous experience in customer service, preferably in a healthcare setting, will be advantageous.

Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex medical information in a clear and concise manner.

Empathy and Compassion: Strong interpersonal skills and a genuine desire to help others. Empathize with customers and demonstrate compassion during challenging situations.

Problem-Solving Abilities: Proven ability to handle customer complaints and resolve issues effectively, while maintaining a positive attitude

Multitasking: Capable of handling multiple tasks simultaneously while maintaining attention to detail and ensuring accuracy.

Computer Skills: Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.

Linguistic Skills : Hindi and English , Telugu must

Availability: Willingness to work flexible hours, including evenings, weekends, and holidays, as necessary to provide excellent customer support.

Benefits: CallHealth offers a competitive compensation package, including health benefits, retirement plans, paid time off, and opportunities for career growth within the organization.

How to Apply: Please send your resume and a cover letter outlining your interest in the Customer Service Associate position at CallHealth if you are passionate about making a difference in customers' lives and have the necessary credentials and skills. Send your application to as soon as possible.

Job Types: Full-time, Fresher

Pay: ₹12, ₹15,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person



  • Gachibowli, Hyderabad, Telangana, India Intellica Logic PVT ltd Full time

    **Greetings from 3G HR Services!!!!** We are Hiring For **Customer Service Associate ( Chat Process )** Designation **:Customer Service Associate (Non-Voice Process)** Location **:Gachibowli, Hyderabad** Shifts **:Night shifts only** **6 days working with rotational off** **2 Way Cab Provide upto 30km Radius** **Assessments : Versant English written Test...

  • Customer Support

    1 week ago


    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...


  • Hyderabad, Telangana, India Triedge Solutions Full time

    **Position** : Customer Service Associate **Location**:Hyderabad **Job Role**: - Eligibility Criteria: - Recent graduates - Open to graduates from diverse academic backgrounds such as BCA, MCA, B.Com, BBA, MBA, Engineering, and related fields - Strong communication skills, a problem-solving mindset, and eagerness to learn are highly...


  • Hyderabad, Telangana, India Triedge Solutions Full time

    Position : Customer Service Associate Location**: Hyderabad** **Job Role**: - Eligibility Criteria: - Recent graduates - Open to graduates from diverse academic backgrounds such as BCA, MCA, B.Com, BBA, MBA, Engineering, and related fields - Strong communication skills, a problem-solving mindset, and eagerness to learn are highly valuedLocation: NagpurIf...


  • Hyderabad, Telangana, India Entain plc Full time

    Company Description Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of...


  • Hyderabad, Telangana, India Fresh Prints Full time

    **Client Escalation Specialist - Be the face of a company obsessed with customer experience**: Fresh Prints is the hottest collegiate apparel brand that has been growing at over 60% for a decade! We have 400+ students who will contribute significantly to our revenue in the next 12 months. At Fresh Prints, one of our guiding principles is "Start and End with...


  • Hyderabad, Telangana, India S.P Retail ventures limited Full time

    Job Title: Customer Service Associate (CSA) - Kidswear Location: lucknow Experience Required: 2 to 5 years Industry: Apparel Retail - Kidswear Job Summary: Key Responsibilities: - Greet and assist customers warmly, understanding their needs and recommending suitable products from the kidswear collection. - Provide detailed product knowledge, including...


  • Gachibowli, Hyderabad, Telangana, India Goodyear Full time

    Location: Hyderabad Goodyear Talent Acquisition Representative: Srishti Dubey Sponsorship Available: No Relocation Assistance Available: No **Primary Responsibilities** - Co-ordination with customer for Warranty Handling within set Turnaround Time/ Response time. - Technical knowledge of tyre functioning and other manufacturing and field related...


  • Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time

    **Job Title**:Customer Service Executive (Female Only) **Company**:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD **Location**: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana -500037 **Experience**: 1 - 5 years **Job Summary**: **Key Responsibilities: - ** - Resolve customer complaints and queries in a professional and...


  • Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time ₹ 1,80,000 - ₹ 2,94,000 per year

    Job Title: Customer Service Executive (Female Only)Company: ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTDWebsite: Location: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana Job Type: Full-timeExperience: 1 - 5 yearsJob Summary:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD is seeking a femaleCustomer Service...