Associate - Customer Service

1 day ago

Hyderabad Telangana, India Entain plc Full time

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

**Job Description**:
As a Customer Support Associate, you will be responsible to provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.

Reporting to the Manager Customer Support you will be part of the Customer Support Hydra IND who Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the ‘Sales through Service' mentality

**What you will do**
- Be able to respond across all products, but become an expert in at least one area
- Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
- Maintain open and transparent communication within the team
- Proactively escalate any issues that would affect the customer experience
- Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
- Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.

**Qualifications**:

- Bachelor's Degree, any field.
- Contact Centre and Customer Service Experience - an advantageFluent in English - written and spoken to an excellent standard - a must

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Hyderabad, you can expect to receive great benefits like:

- Safe home pickup and home drop
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

At Ivy, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

  • Customer Support

    3 days ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Service Associate

    1 week ago

    Gachibowli, Hyderabad, Telangana, India Intellica Logic PVT ltd Full time

    **Greetings from 3G HR Services!!!!** We are Hiring For **Customer Service Associate ( Chat Process )** Designation **:Customer Service Associate (Non-Voice Process)** Location **:Gachibowli, Hyderabad** Shifts **:Night shifts only** **6 days working with rotational off** **2 Way Cab Provide upto 30km Radius** **Assessments : Versant English written Test...

  • Customer Service Associate

    3 days ago

    Hyderabad, Telangana, India Triedge Solutions Full time

    Position : Customer Service Associate Location**: Hyderabad** **Job Role**: - Eligibility Criteria: - Recent graduates - Open to graduates from diverse academic backgrounds such as BCA, MCA, B.Com, BBA, MBA, Engineering, and related fields - Strong communication skills, a problem-solving mindset, and eagerness to learn are highly valuedLocation: NagpurIf...

  • Customer Service Associate

    2 weeks ago

    Hyderabad, Telangana, India Careers at Tide Full time

    Job Title: - Customer Service Associate Location: - Hyderabad **About Tide** At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to...

  • Associate - Customer Service

    2 weeks ago

    Hyderabad, Telangana, India Ivy Full time

    **Company Description** Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of...

  • Customer Service Associate

    1 week ago

    Begumpet, Hyderabad, Telangana, India Hire Lab Career Solutions Full time

    Designation - Customer Service Associate Process - Blended Process Skills - Excellent English Communication & Hindi Communication Shifts - Day Rotational (any 8hrs between 06 am - 10 pm) Work from office **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹500,000.00 per year **Benefits**: - Health insurance - Provident...

  • Customer Service Associate

    1 week ago

    Hyderabad, Telangana, India Fresh Prints Full time

    **Client Escalation Specialist - Be the face of a company obsessed with customer experience**: Fresh Prints is the hottest collegiate apparel brand that has been growing at over 60% for a decade! We have 400+ students who will contribute significantly to our revenue in the next 12 months. At Fresh Prints, one of our guiding principles is "Start and End with...

  • Csa - Customer Service Associate

    2 weeks ago

    Hyderabad, Telangana, India Vector 97 software and service private limited Full time

    This is a reporting, analytical, and consulting role. The JOB DESCRIPTION involves: 1. Preparing professional, ready-for-press engagement health dockets for each customer at a regular cadence to present in regular customer meetings. 2. Regularly improvise and add pertinent material insights to the dockets based on implicit and explicit success factors for...

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    4 weeks ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Customer Service Associate

    2 weeks ago

    Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time

    **What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm - Willingness and ability to work...