Service Advisor

20 hours ago

Udaipur, Rajasthan, India Zigsaw Full time ₹ 2,00,000 - ₹ 6,00,000 per year

JOB DESCRIPTION

KEY PURPOSE

Service Advisor is the most important interface at workshop between customer and

dealership. In his role he has to understand customer's need for vehicle attention as per his

verbatim and translate that into a note on the repair order in a manner which communicates

the right customer feedback to the shop floor for perfect diagnosis and repairs.

DUTIES AND RESPONSIBILITIES


• Greet and welcome customers.


• Open repair order, refer vehicle history.


• Provide cost and time estimate, verify for campaigns.


• Keep customer informed about progress of work or change in schedule if any


• Coordination with floor & quality controller.


• Invoice explanation, parts replaced explanation.


• Help customer to make payments for services.


• Clean car check verification.


• Help in vehicle pick up when customer comes to take delivery


• Ensure 100% Next Day Call (NDC) to customers.


• CCCF closure.


• Customer F2F.

SKILLS REQUIREMENT


• Automobile passionate


• Customer centric.


• Good listener, good in probing.


• Capture customer verbatim on job card.


• Good communication skill, read , write & speak English and local language.


• Knowledge of automobiles, computer literate and usage proficiency.


• Proactive, friendly with data, can drive 4 wheeler.

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