▷ (15h Left) Service Advisor

4 weeks ago


Udaipur India Lake City EV Full time

Job Description Primary Responsibilities - Oversee the overall Service operations and ensuring service quality as per Ather defined standards. - Technical support to Shop floor team and Door-Step Servicing Team. - Ensure day-to-day closure of pending payments based on report submitted by billing executive. - Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications. - Customer complaint tracking, redressal and necessary actions at dealership - Regular communication with Dealer Principle/GM and Ather ASM for status updation. - Monitor Labour/Spares Performance and plan for continuous improvement. - Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement Secondary Responsibilities - Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones. - PDI / Warranty Management. - Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM. - General administration of the workshop - Scrapping & Waste Management - Develop and implement new strategies to meet Service KPI as required Support - Service Marketing & Promotional Plan - Execution of Ather planned service campaigns and achieving best results. - Crisis and Emergency Management - Guiding subordinates in attending to Major complaints - Oversee the hiring and training of an effective service team - Nominate eligible staff for Ather-organised training programs as per requirement.



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