Customer Support
3 weeks ago
Job Description Job Description Hiring specifications Job Purpose: We are looking for an experienced and strategic Service Head to establish and drive our customer service operations for mobile robotics. This role will be responsible for setting up robust service processes, building and leading a high-performing team, and ensuring customer satisfaction through efficient deployment, maintenance, and support of our solutions. The Service Head will play a critical role in creating a customer-first service ecosystem that drives adoption, long-term reliability, and continuous value realization from our mobile robotics solutions. Role Expectations: - - Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of NHRSL products and services throughout the customer journey of onboarding, adoption, retention, and expansion. - Promote customer satisfaction and loyalty via knowledge of customers critical business issues and success criteria to ensure value realization. - Design and implement end-to-end customer service processes, policies, and SOPs for mobile robotics. - Develop a service roadmap aligned with business growth and customer expectations. - Lead service delivery across installations, commissioning, maintenance, and support. - Ensure quick response times, effective escalation management, and proactive issue resolution. - Establish preventive and predictive maintenance programs to maximize uptime and asset life. - Develop and execute customer success plans to ensure adoption, retention, and satisfaction. - Define and track key KPIs (response time, resolution time, uptime, NPS, customer satisfaction). - Use data and analytics to identify service gaps, improve efficiency, and strengthen customer engagement. - Collaborate with product and engineering teams to provide customer feedback for continuous improvement. - Manage budgets, optimize resource utilization, and ensure scalability of operations. - Define and document best practices and continuously improve them for our customers, our partners, and ourselves. Interactions: - Internal Stakeholders: HODs, Managers and I&C Engineers in Mobile robots robotics software team - External Stakeholders: Customers/Clients , plant heads, operations head PEOPLE SPECIFICATIONS Profile: - Bachelor's degree in Engineering, Mechatronics, AI/Robotics/Industrial Automation or related field - Experience: 12-15 years of progressive experience in service operations, field support, or customer success. Experience in mobile robotics, automotive technology, or industrial automation preferred. - Proven track record of setting up service functions and driving customer success. - Demonstrated success in leading support and service teams Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
-
Customer Care Executive
2 weeks ago
Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time**Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...
-
Customer Support Specialist
1 week ago
Gurugram, Gurugram, India Stock Tutor Full timeJob Description Company Description Stock Tutor is dedicated to empowering individuals in the world of financial literacy and investment. Through its philosophy of Virtual Money, Real Trade, True Learning, Stock Tutor has made understanding the stock market simpler and more accessible for everyone. By providing innovative educational tools, the company...
-
Customer support Voice
23 hours ago
Gurugram, Gurugram, India Live Connections Full timeJob Description Greetings from Live connections Job Description Process Executive (Customer Support Voice) Domain: ITES / BPO / KPO Role: Process Executive Customer Support (Voice) Education: Any Graduate Location: /Gurgaon Work Mode: Permanent Work From Office Shift Schedule: 24*7 Rotational (Night shift flexibility required) Role Summary: We are seeking...
-
Customer Support Executive
2 weeks ago
Gurugram, Gurugram, India Transformative Ventures Full timeJob Description Designation: Customer Support Executive (Italian Language) Exp: 1-4 years of exp Work Location: Gurgaon This role would have Rotational Shifts and Rotational week offs. We are seeking a passionate and experienced individual to join our Customer Service team as a Customer Support Executive (Itali'an-Language speaking). In this role, your...
-
Customer Support Executive
6 days ago
Gurugram, Gurugram, India Redcliffe Labs Full timeJob Description We're Growing at Redcliffe Labs Join Us! Redcliffe Labs is on the hunt for B2B Customer Support Executive to manage and delight our business clients. If you're passionate about problem-solving and love the idea of making healthcare more efficient, this is your chance! Position: B2B Customer Support Executive Location: Sec 39, Unitech Cyber...
-
Customer Support Specialist
2 weeks ago
Gurugram, Gurugram, India Policybazaar.com Full timeJob Description Shift Timing: 10 Am-7 Pm Salary Budget: Fresher - 2.55 LPA - 3 LPA Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA. Language Proficiency: Good command of English (spoken). Key Responsibilities: * Handle incoming calls and respond to customer queries in a timely and professional manner. * Make...
-
Customer Support Specialist
4 weeks ago
Gurugram, Gurugram, India Airbnb Full timeJob Description Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a...
-
Customer Support Team Lead
1 week ago
Gurugram, Gurugram, India Everstylish Full timeJob Description About Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every...
-
Customer Relationship Management
2 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Customer Relationship Manager (CRM) Location: Noida (100% Onsite) Shift Timings: 7:00Pm-4:00Pm (Night Shift) Experience Required: 4- 9 Years Preference: Only (Female) Candidates (Local candidates preferred) Job Description: We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The...
-
Customer Relationship Manager
2 weeks ago
Noida, India Tek Support Full timeJob Description Job Description: Job Title: Customer Relationship Manager (CRM) (females) Location: Noida (100% Onsite) Experience Required: 4+ Years Preference: (female) Candidates (Local candidates preferred) Job Description: We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will...
