
E-commerce Operations Manager
1 week ago
Job Description: E-Commerce Operations Manager
Location: Mumbai, India (On-site/Hybrid)
Brand: Inaya Accessories – Waterproof, Tarnish-Free Demi-Fine Jewelry
About Us
Inaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed for everyday luxury. As we expand in India and globally (including Australia), we are looking for a detail-oriented and proactive E-Commerce Operations Manager to oversee our online business operations and ensure seamless customer experiences.
Key ResponsibilitiesWebsite Management & SEO
- Oversee day-to-day management of the Inaya website, ensuring smooth navigation, timely updates, and flawless customer experience.
- Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness.
- Manage SEO activities: keyword strategy, product page optimization, content updates, and performance tracking.
Marketplace Management
- Manage product listings, promotions, and inventory on external marketplaces (nykaa, Myntra, Ajio, etc.).
- Track performance, implement strategies to boost visibility, and drive sales across platforms.
Logistics & Third-Party Coordination
- Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns.
- Manage SLAs with third-party service providers (courier, packaging, tech, etc.).
- Monitor delivery timelines, escalate issues, and resolve bottlenecks.
E-Commerce Operations & Timing
- Ensure seamless order processing from placement to delivery with minimal delays.
- Implement processes to streamline day-to-day e-commerce workflows.
- Monitor customer journey touchpoints to reduce drop-offs and cancellations.
Product Cataloging & Inventory Management
- Create and maintain accurate product catalogs with complete information (descriptions, images, attributes, SEO-friendly content).
- Track and reconcile inventory across website, marketplaces, and warehouses.
Desired Skills & Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or related field.
- 1–5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands.
- Strong knowledge of website management, SEO, and marketplace platforms.
- Hands-on experience with inventory management systems and logistics coordination.
- Excellent communication and problem-solving skills.
- Ability to manage multiple stakeholders and work in a fast-paced environment.
What We Offer
- Opportunity to be part of a fast-scaling, women-led brand redefining jewelry.
- A dynamic and collaborative work culture.
- Competitive salary and growth opportunities within the company.
- Employee discounts on all Inaya products
Job Type: Full-time
Pay: ₹30, ₹55,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Know how of platforms like shopify
- Have you used logistics platforms like Shiprocket?
- Do you have the know how of OMS platforms like unicommerce?
Education:
- Bachelor's (Required)
Experience:
- E-Commerce: 1 year (Required)
Language:
- English (Required)
Location:
- Mumbai, Maharashtra (Required)
Work Location: In person
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