After sale Service Manager- Ballabhgarh
4 days ago
Role & responsibilities
Service Leadership & Management:
Lead the after-sales/service team (engineers and technicians).
Assign daily service visits and manage team schedules.
Ensure timely installation & commissioning of VFFS machines.
Maintain service quality standards and reduce repeat complaints.
Conduct training for service engineers regularly.
Customer Support & Issue Resolution:
Handle major customer issues and provide quick solutions.
Maintain strong relationships with clients and ensure satisfaction.
Visit key customer sites when required.
Provide technical guidance for breakdowns, electrical or mechanical issues.
Documentation & Reporting:
Maintain service reports, installation reports, breakdown logs.
Prepare monthly service performance MIS.
Track machine warranty, AMC, and service follow-ups.
Ensure proper documentation from service engineers.
Spare Parts & Coordination:
Coordinate with stores for spare parts availability.
Recommend stocking levels and fast-moving spares.
Approve spare dispatch for service activities.
Process Improvement:
Identify recurring issues and coordinate with design/production teams.
Suggest machine improvements and feedback to R&D.
Improve installation and service SOPs.
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