Offering Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your Role and Responsibility:

Kyndryl's Security and Resiliency global practice supports enterprise customer needs for Cyber Resilience.

The Offering Manager – Security Operations & Response will be responsible for offering execution for the global practice, specifically relating to advisory implementation and managed services that help customers in security operations and response capabilities.

• SOC & AI for SOC

• Advanced Threat Detection (MDR/XDR)

• Risk-based Vulnerability Managed Detect and Respond

• Offensive Security and Incident Response

• OT/IoT Skills

• Offering Life Cycle Management This position requires a technically skilled individual who can create solutions and costing models for the offerings. Specifically, skills with Security domains and SAP experience. This position is for Security Operations & Response. Together with the global domain lead, sets detailed direction and priorities for the SO&R domain to bring offerings to market. 

In this role, you will:  Oversee the entire offering life cycle from offering definition to iteration and are accountable for driving financial results for the offerings in the portfolio domain based on key outcome metrics.

• Lead market, customer, and competitive research and analysis for offering(s) and contribute to POV on segment.  Develop end-to-end business plans for offering(s), outlining user personas/needs, customer's buying journey, and distribution channels, recommending licensing & pricing approach and revenue sharing terms, and specifying key performance metrics.

• Position offerings vs. key competitors from a capability, customer value, pricing, consumability, and go-to-market perspective. Drive the cross-functional, cross-divisional or cross-unit collaborative efforts to define offerings and meet offering schedule commitments and actively manages risk plans associated with commitments.

• Solicit direct customer input and indirect customer input from analysts and business partners.

• Respond to customer inquiries on offering strategy or roadmap  Determine resource and capacity requirements for development, design, marketing, sales, and delivery to successfully bring offering to market 
• Analyze potential partner relationships for the offering and work to address any gaps in the offering portfolio versus client needs or competitive positioning via organic or inorganic means 

• Interface at all management and executive levels and significantly influence/impact decisions on offering strategy and direction. 

You'll lead across disciplines and across the enterprise, influencing key stakeholders and organizations, including executive management, when issues arise. 

• Set direction for design, sales, and marketing to plan innovative go-to-market strategies. Determine marketing investment by channel, convert technical positioning into key market messages, and direct Kyndryl's messaging and outreach to best position Kyndryl. 

• Maintain close relationships with marketing communications and sales management and leverages superior communication skills to socialize offering differentiation by market segment and client profile. 

• Demonstrate expert knowledge of offering capabilities, potential buyers/personas/cohorts, customer buying journeys, and the marketplace.  

Who You Are

Required Technical Expertise:

• Strong expertise across the Security Operations and Response domain.

• Threat Intelligence and Incident Response.
• Automation and Orchestration.

• AI and Agentic AI for SOC.

• XDR and EDR.

• Security Incident and Event Management.

• Continuous Controls Monitoring.

Required Professional Expertise:

• 10+ years of experience in the Security services market,
• Strong background on Security Operations and Response.

• Experience in Offering development and management.

• Ability to quickly learn, understand and work with new and emerging associated framework, processes and technologies.

• Strategic and critical thinking, methodical and analytical problem-solving skills.
• Client Centric Approach.

• Adaptability and flexibility.

• Emotional Intelligence.

Required Education Bachelor of Engineering Degree or 10+ years of directly related industry experience Preferred Education Master's Degree

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.