ServiceNow Business Analyst

Req ID: 103986

Department: Tech Group Services Talent & Culture, Marketing an

Division: Technology

Location: Bengaluru

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

As a ServiceNow HRSD Systems Analyst in our Talent, Culture & Communications , you'll play a key role in he HR functions and HR business processes, ability to drive requirements confirmation discussions, fit-gap analysis, prototyping and system configuration, data conversion (where applicable), testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant . The role requires extensive experience as a business/systems analyst, knowledge of HR business processes, and experience with ServiceNow HR Service Delivery. Strong interpersonal, communication, and project management skills are also essential

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru

What will your day look like?

Deeply understand HR business processes and requirements to recommend solutions, build high-quality requirements, and translate business problems into user stories with acceptance criteria, sizing, priority, and value.

Partner with Product Owners, Journey Experts, Engineers, and Solution Architects to convert business requirements into workable technology outcomes and deliver business value.

Participate in backlog refinement to review, sequence, prioritize, uncover dependencies, and validate scope boundaries.

Shape business requirements by suggesting alternatives, ensuring technology change management compliance during production deployments.

Identify opportunities to leverage ServiceNow HRSD, support platform integration with other modules and external systems, and maintain system stability, integration, and integrity.

Support business teams on process impacts, user acceptance testing, training, and change management; assist with new product/service introduction and ongoing support.

Participate in application design, analysis, configuration, testing, deployment, and maintenance within a large enterprise environment, adhering to delivery frameworks for quality and compliance.

Lead or contribute to project delivery, participate as SME for audits, and complete QA non-compliance activities and corrective actions in a timely manner.

Create and maintain high-quality solution documentation, including business cases, scope, functional/operational requirements, process flows, test cases, and configuration workbooks.

What will you bring?

Extensive experience as a business/systems analyst, systems support, consulting, or related experience in HR Systems

Understanding of software development processes, operations management, and product management activities

Experience with ServiceNow HRSD

Experience with test management and test automation tools is preferred

Excellent interpersonal, client service, communication, teaming, organizational, and project management skills

Proven track record of working with a senior stakeholder population on requirements and business process definition, Software Development/Systems Integration and Application Support

Ability to document and present solutions using various methods (people facing, presentations, and demos)

Knowledge of HR business process design and development

Experience working in a matrix organization and influencing multiple senior stakeholders to drive results

Experience working with cross-border teams in a virtual environment

Good analytical skills to help our stakeholders to find best solutions

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number 103986

Job Posting End Date

13/10/2025 , 11.59pm, (Melbourne Australia)