Servicenow Architect

2 weeks ago

Bengaluru, Karnataka, India NTT DATA Business Solutions Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Roles and Responsibilities

  • Design, implement, and maintain ServiceNow platform solutions for clients across various industries.
  • Collaborate with cross-functional teams to identify business requirements and develop technical solutions using ServiceNow's IT Service Management (ITSM) module.
  • Develop and maintain CMDB, ITSM, ITOM, CSA, CIS configurations on the ServiceNow platform.
  • Provide expert-level support for incident management processes within an organization.
  • Ensure compliance with industry standards such as ITIL through effective implementation of best practices.

Desired Candidate Profile

  • 10-15 years of experience in IT Services & Consulting with a focus on ServiceNow Platform Architecture.
  • Strong understanding of ITIL framework and its application in an enterprise environment.
  • Proficiency in developing complex workflows using ServiceNow's Workflow feature.
  • Experience working with multiple modules within the ServiceNow platform including Incident Management, Problem Management, Change Management, etc.

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