ServiceNow Architect
2 days ago
- 8 to 10 years
of ServiceNow experience, with at least
4+ years as an Architect
. - Expertise in providing end-to-end architecture, solution design, and roadmap planning for ServiceNow implementations.
- Deep expertise in
ITSM (Incident, Change, Problem, Knowledge, Request, Service Catalog)
. - Strong experience in
CSM (case management, portals, omni-channel integrations)
. - Hands-on knowledge of
GRC (Policy & Compliance, Risk, Audit, Vendor Risk)
. - Proven experience with
CMDB, Discovery, Service Mapping, and data reconciliation
. - Strong understanding of
integration architecture
using Integration Hub, APIs, and enterprise connectors. - Expertise in
ServiceNow platform architecture, scripting, and performance optimization
. - Familiarity with
Now Assist (GenAI)
, Virtual Agent, Predictive Intelligence, and automation features. - Expertise in Architecting solutions using
Integration Hub, REST/SOAP APIs, MID Servers, web services, and enterprise middleware (MuleSoft, Dell Boomi, etc.)
. - Expertise hands-on solutioning
when needed (prototyping, technical POCs, troubleshooting). - In-depth knowledge of
ServiceNow security model (ACLs, encryption, RBAC)
. - Strong knowledge of
ITIL and enterprise architecture frameworks
Preferred certifications
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, GRC.
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