ServiceNow Architect

2 weeks ago

Bengaluru, Karnataka, India Volantis Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: ServiceNow Lead Developer / Architect CSM

Location: Remote

Experience: 10+ years

About the Role:

We are looking for a highly experienced ServiceNow Lead Developer / Architect with deep expertise in Customer Service Management (CSM) to join a leading IT services clients team. The ideal candidate will have a strong passion for ServiceNow technologies and a proven track record in leading end-to-end ServiceNow implementation projects for enterprise clients.

Mandatory Skills & Technical Expertise:

  • Strong expertise in ServiceNow platform, particularly CSM and ITSM applications.
  • 10+ years of ServiceNow implementation experience.
  • Hands-on experience with 3CLogic telephony integration with ServiceNow.
  • Exposure to Virtual Agent, Performance Analytics, and Integration Hub (micro-certifications preferred).
  • Strong knowledge of ServiceNow upgrade processes, reporting, dashboards, and eBonding.
  • Excellent communication, analytical, and team leadership skills.

Education & Certifications:

  • Bachelors degree in Computer Science or related discipline.
  • ServiceNow Certifications: CSA, CAD, or CIS-CSM mandatory.
  • Community badges / ranks are a plus.

Key Responsibilities:

  • Lead ServiceNow implementation projects as Lead Developer and Architect.
  • Coordinate with client teams and internal resources to ensure clear understanding of requirements.
  • Understand, analyze, and document functional and technical requirements.
  • Participate in design discussions and provide technical and functional recommendations to enhance the application.
  • Daily interactions with clients to gather requirements and develop solutions accordingly.
  • Participate in daily SCRUM meetings and implement SCRUM practices within the team.
  • Provide excellent communication and analytical support across the project lifecycle.
  • Manage 3CLogic telephony system integration with ServiceNow, coordinating with the 3CLogic team for issue resolution.

Why Join:

  • Work on high-impact ServiceNow projects for a top-tier enterprise client.
  • Opportunity to lead and mentor a skilled team of developers.
  • Enhance your expertise in cutting-edge ServiceNow modules and integrations.

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