
ServiceNow Architect
2 days ago
Job Title: ServiceNow Lead Developer / Architect CSM
Location: Remote
Experience: 10+ years
About the Role:
We are looking for a highly experienced ServiceNow Lead Developer / Architect with deep expertise in Customer Service Management (CSM) to join a leading IT services clients team. The ideal candidate will have a strong passion for ServiceNow technologies and a proven track record in leading end-to-end ServiceNow implementation projects for enterprise clients.
Mandatory Skills & Technical Expertise:
- Strong expertise in ServiceNow platform, particularly CSM and ITSM applications.
- 10+ years of ServiceNow implementation experience.
- Hands-on experience with 3CLogic telephony integration with ServiceNow.
- Exposure to Virtual Agent, Performance Analytics, and Integration Hub (micro-certifications preferred).
- Strong knowledge of ServiceNow upgrade processes, reporting, dashboards, and eBonding.
- Excellent communication, analytical, and team leadership skills.
Education & Certifications:
- Bachelors degree in Computer Science or related discipline.
- ServiceNow Certifications: CSA, CAD, or CIS-CSM mandatory.
- Community badges / ranks are a plus.
Key Responsibilities:
- Lead ServiceNow implementation projects as Lead Developer and Architect.
- Coordinate with client teams and internal resources to ensure clear understanding of requirements.
- Understand, analyze, and document functional and technical requirements.
- Participate in design discussions and provide technical and functional recommendations to enhance the application.
- Daily interactions with clients to gather requirements and develop solutions accordingly.
- Participate in daily SCRUM meetings and implement SCRUM practices within the team.
- Provide excellent communication and analytical support across the project lifecycle.
- Manage 3CLogic telephony system integration with ServiceNow, coordinating with the 3CLogic team for issue resolution.
Why Join:
- Work on high-impact ServiceNow projects for a top-tier enterprise client.
- Opportunity to lead and mentor a skilled team of developers.
- Enhance your expertise in cutting-edge ServiceNow modules and integrations.
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