Technical Specialist

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact. 

We are looking for a new Technical Specialist to join our fun, close-knit team that's respectful of everyone and committed to your continued growth and success

As a Technical Specialist, you will be responsible for managing updates and changes to current customer solutions as a component of our implementation process.  You will engage with customers and internal NAVEX technical, implementation and consulting resources to ensure seamless migration and integration into our application(s).  Additionally, you will work to achieve deadline-driven deliverables to ensure exceptional customer satisfaction and achieve expectations.  

The ideal candidate will thrive in a team-oriented environment, have a strong technical acumen and passion for engaging with customers.  

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success

What you'll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you'll do:

• Partner with internal teams to deliver outstanding customer results
• Conduct customer meetings to ensure proper configuration of software to meet business needs
• Manage data mapping efforts, including the analysis of legacy data, mapping and importing activities
• Perform quality tests to confirm data integration success. Analyze, develop and maintain processes, procedures and requirements
• Create templates or custom reports based on customer needs
• Drive projects that improve project-related processes and our customer's experience
• Provide technical assistance to customers implementing our solutions; participate in customer design, process reviews and assist customers with data mapping transformations
• Update customer data per contracted agreement
• Write code samples, tutorials and content as needed
• Scope work orders and work requests, providing professionally written Statement of Work language

What you'll need:

• 2+ years' experience helping customers implement integration services and solutions in a SOA architecture environment
• Experience importing and extracting data from relational databases and performing complex data mapping transformations
• Experience with SQL and SSIS
• Experience with User Provisioning and Authentication
• Experience with cloud-based solutions especially AWS Services
• Experience with PostgreSQL, XML, XSD, SSRS, IIS, and SFTP; SSH is desirable
• Experience working directly with customers and translating customer requirements into technical specifications
• Terrific troubleshooting, scoping, analytical and prioritization skills
• Ability to drive results through your job competencies of product and industry knowledge (service), technical aptitude and technical problem solving
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust

Our side of the deal: 

• We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 
• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• The starting pay rate for this role is 1,075,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day.
• Pay progression based on your performance. 

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.