Technical Specialist

12 hours ago


Bengaluru, Karnataka, India HCLTech Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Technical Specialist

Bangalore

2.5-5 Years

INDIA

Job Description (Posting).

JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-WPE-Application Packaging

Auto req ID

1486326BR



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