Technical Specialist

1 day ago

Bengaluru, Karnataka, India eClinical Solutions Full time

OVERVIEW

The Technical Specialist is responsible for advanced support and management of IT systems, infrastructure, and end-user services for eClinical Solutions. This role combines hands-on technical support with systems administration, project leadership, and process improvement. The specialist will support both local and remote users, oversee critical IT operations, and collaborate with cross-functional teams to deliver robust IT solutions

KEY TASKS & RESPONSIBILITIES 

  • Provide exceptional day-to-day technical support for local and remote users as required.
  • Provide exceptional day-to-day and escalated technical support for local and remote users, including troubleshooting complex system-level issues and resolving 2nd/3rd level support requests.
  • Assist with virtual and in-person new hire orientations and other end-user training.
  • Configure and maintain user workstations and corporate images, including automated deployment processes.
  • Manage and support company network infrastructure, desktops, servers, and hosted applications.
  • Oversee user provisioning, deprovisioning, and access requests. Manage identity and access solutions including Active Directory, Office 365, Single Sign-On, Okta, Salesforce, and Multi-Factor Authentication.
  • Microsoft Entra, Exchange, AD, CoPilot, preferred
  • AI tool guidance and usage
  • Utilize monitoring tools to identify and resolve real-time problems across the application stack and infrastructure.
  • Prepare and maintain technical documentation.
  • Lead small to medium-sized IT projects, validate business requirements, and implement IT solutions in collaboration with business functions.
  • Complete regular vendor training and stay current with emerging technologies and best practices.
  • Other duties as assigned

Education & Experience

  • Bachelor's degree in computer science, Information Technology, or related discipline, or equivalent experience preferred.
  • 8+ years' experience in IT support or systems engineering, preferably in a technology company with distributed applications and regulated environments preferred.
  • Professional certifications (Microsoft, CompTIA, Cisco, etc.) highly preferred.
  • Excellent knowledge of English.

Professional Skills

  • Strong project management, organization, and communication skills.
  • Advanced troubleshooting, problem-solving, and critical thinking abilities.
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
  • Excellent interpersonal skills and professional demeanor.
  • Team player, adaptable to change, and able to collaborate across functions.

Technical Skills

  • Advanced experience with Microsoft systems (Windows 10/11, Windows Server, Office 365, SharePoint, OneDrive, Teams, SQL).
  • Proficiency in Active Directory, GPOs, DNS, DHCP, SFTP, and endpoint security.
  • Experience with Single Sign-On, Okta, ADFS, Multi-Factor Authentication, and identity management.
  • Experience supporting Windows, Mac, Apple/Android mobile devices, and Atlassian products.
  • Ability to write and deploy scripts (e.g., PowerShell) for automation.
  • Experience configuring and maintaining firewalls, switches, and wireless access points.
  • Experience diagnosing and remediating security threats and malicious objects.
  • Ability to learn and manage new technologies as required.
  • Experience working Microsoft Office 365, including SharePoint, OneDrive, and Teams
  • Experience configuring and supporting Windows and Mac systems
  • Experience supporting Apple and Android mobile devices
  • Experience using Atlassian Products.
  • Experience using Okta.
  • Experience using Salesforce.

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