Technical Specialist

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About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Technical Specialist - Tier 2 (Media Management)

The Opportunity:

We are seeking a highly motivated Technical Specialist – Tier 2 (Media Management) to join our Technical Support team. This individual will specialize in the "plumbing" of data protection—handling advanced troubleshooting of storage, media agents, libraries, and data movement workflows. This role is critical in analyzing performance, resolving data path issues, and ensuring hardware integration works seamlessly. The ideal candidate will have a strong technical background in storage arrays, networking, and deduplication technologies. You will work with cross-functional teams to assess storage risks, prioritize hardware remediations, and enhance the organization's overall data reliability.

What you'll do…

• Handle advanced troubleshooting of Media Agent workflows, storage targets, and data movement.
• Analyze and resolve issues related to SAN, NAS, NFS, SMB, and storage arrays.
• Manage and troubleshoot configurations for tape libraries, VTL, and cloud storage integration.
• Perform performance analysis and data path troubleshooting to optimize backup speeds and reliability.
• Investigate Media Agent crashes and deep dive into deduplication and Auxcopy workflows.
• Collaborate with hardware vendors (NetApp, Dell EMC, HPE, Pure) to resolve integration issues.
• Analyze multipathing (MPIO) and networking issues affecting data transport.
• Provide mentorship and technical guidance on storage best practices to internal teams.

Who you are?

• 8+ years of experience in storage/backup media support or administration.
• Strong experience in Media Agent workflows and data path troubleshooting.
• Deep understanding of SAN, NAS, NFS, SMB, and enterprise storage arrays.
• Knowledge of tape libraries, VTL, and cloud storage mechanisms.
• Strong networking fundamentals and performance analysis skills.
• Basic understanding of Deduplication, Compression, Indexing, and Auxcopy.
• Familiarity with major storage vendors (NetApp, Dell EMC, HPE, Pure) and multipathing tools is a plus.
• Experience with Linux/Windows administration as it pertains to storage mounting and management.

You'll love working here because...

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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