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Business Development Manager – Voice AI
2 weeks ago
Company Description
Zudu.AI is revolutionizing customer interactions with next-generation AI-powered voice agents designed to handle customer calls with human-like empathy and precision. Our platform helps businesses automate up to 70% of call operations, providing instant customer engagement, boosting lead conversion rates, and significantly reducing operational costs. Serving industries like Telecom, Retail, E-commerce, Hospitality, Banking, Healthcare, and Government, Zudu.AI transforms call center operations to ensure no customer interaction is ever missed.
Role Overview
We are seeking an experienced
Enterprise Sales Manager
with a proven track record in selling
CCaaS, CPaaS, UCaaS, or large-scale contact center solutions
to high call-volume industries such as
BFSI, Retail, Healthcare, and Telecom
. The ideal candidate will bring deep industry relationships, consultative selling skills, and the ability to close complex, high-value deals.
Key Responsibilities
- Identify and target
enterprise prospects
across BFSI, Retail, Healthcare, and other high call-volume verticals. - Drive
end-to-end sales cycles
: prospecting, solution mapping, proposal creation, negotiations, and closure. - Leverage existing network to open doors to CXOs, CTOs, CIOs, and Heads of Contact Centers.
- Develop and execute
account-based sales strategies
for both direct enterprise clients and partner-driven sales. - Build and maintain strategic alliances with
CCaaS / CPaaS vendors, system integrators, and telecom partners
. - Collaborate with internal product and engineering teams to create tailored solutions for enterprise needs.
- Represent Zudu AI at
industry events, exhibitions, and client demos
. - Achieve and exceed quarterly and annual revenue targets.
Key Requirements
- 5–10+ years
of enterprise sales experience in
CCaaS, CPaaS, UCaaS, or AI contact center solutions
. - Strong track record of
closing high-value enterprise deals
(₹50L+ ARR or USD $100k+). - Proven relationships with decision-makers in
BFSI, Retail, Healthcare, and Telecom
. - Deep understanding of
cloud communications, voice automation, APIs, and AI-powered CX
. - Experience in
solution selling
to IT, operations, and CX leaders. - Ability to handle
long-cycle, consultative B2B sales
. - Excellent communication, presentation, and negotiation skills.
- Based in India, with willingness to travel for enterprise meetings.
Preferred Backgrounds
- Worked at
CCaaS vendors
(Genesys, NICE, Avaya, Cisco Webex, Talkdesk, Ameyo/Exotel, 8×8, Servion). - Worked at
CPaaS vendors
(Tata Communications, Route Mobile, Tanla Platforms, Plivo, Kaleyra, Knowlarity, Gupshup). - Familiarity with AI conversational platforms or cloud telephony integrations.