Director, Product Management

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Are you an experienced and visionary product leader with a passion for AI? We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AI-powered products that address real-world challenges and redefine industries. 

As the Director, Product Management (AI Search / Agent Assist), you will lead the strategy, development, and execution of AI products, working at the intersection of cutting-edge technology and business acumen. You'll collaborate with cross-functional teams, including data scientists, AI/NLP engineers, designers, and business leaders, to define the product vision, set the roadmap, and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models, driving continuous improvement, and ensuring our AI products are ethical, unbiased, and game-changing. 

Key Responsibilities: 

• Leadership & Collaboration: Serve as the key liaison between product development teams, including developers, QAs, project managers, and product designers. Build strong relationship across these teams, ensuring alignment and fostering a collaborative environment. 
• AI Product Development: Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment, ensuring models meet product requirements and perform effectively in real-world scenarios. 
• Ethical AI Oversight: Ensure all AI models are ethical, free from bias, and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization. 
• Strategic Product Management: Manage and prioritize AI product initiatives, guiding your development teams in backlog management, sprint planning, and roadmap creation. Lead product planning sessions with a strategic focus on delivering high-impact features. 
• Customer-Centric Approach: Champion the customer's voice in every product decision. Regularly review customer feedback, request UX research, and conduct competitive analysis to ensure the product meets and exceeds customer expectations. 
• Cross-Functional Leadership: Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities. 
• Innovation & Ideation: Participate in and drive ideation and discovery sessions. Collaborate with product design, research, and marketing teams to continuously innovate and enhance our product offerings. 
• Data-Driven Decision Making: Analyze product performance data, identify trends, and make informed, data-driven decisions to improve user experience and product effectiveness. 
• Communication & Collaboration: Act as the primary point of contact for other product managers, ensuring alignment across teams. Facilitate cross-team meetings and guilds to synchronize efforts and share insights. 
• Market Alignment: Keep the Product Marketing team informed on product releases, collaborating closely on market research, product positioning, and customer communication strategies. 
• Support & Training: Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption. 

Qualifications: 

• Educational Background: Bachelor's degree in Computer Science, Engineering, Business, or a related field; a Master's degree is preferred. 
• Experience: 15+ years in product management with a strong focus on AI or related fields. Experience in B2B software and SaaS products is a must-have. 
• AI Expertise: In-depth understanding of AI concepts, algorithms, and machine learning models, with experience working closely with data scientists and engineers. 
• Customer & Market Insight: Proven ability to understand customer needs, market trends, and competitive dynamics. Expertise in translating these insights into profitable and viable products. 
• Project Management: Strong organizational skills with a proven ability to manage multiple priorities and deliver projects swiftly. Experience with Jira or similar project management tools is essential. 
• Leadership & Ownership: Demonstrated leadership in driving product initiatives, with strengths in conflict resolution, accountability, and stakeholder management. 
• Communication Skills: Exceptional written, verbal, and presentation skills, with a high proficiency in instructional and technical writing. 
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a proactive, self-starter attitude. 

Join us in this pivotal role where your expertise will shape the future of AI-driven products, making a lasting impact on our business and the industries we serve. If you're ready to lead and innovate, we're eager to see your application. 

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career 

#LI-PJ1 #LI-Hybrid

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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