Business Operations Specialist

1 day ago

Chennai, Tamil Nadu, India Payism Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Description

Payism is a technology-driven financial solutions provider focused on addressing the needs of domestic migrants and the unbanked population. Our mission is to ensure accessible and reliable financial services to underserved communities. By leveraging advanced technology, Payism aims to bridge the gap in financial inclusion and offer practical solutions tailored to the unique needs of our clientele.

Job Title :
Business Operations Manager

Location :
Hyderabad, Telangana (on-site) Department: Operations / Strategy / Business Performance

Job Summary :

We are seeking a highly motivated and analytical Business Operations Manager to join our growing team. This role is critical in driving operational efficiency, cross-functional alignment, and data-informed decision-making across the organization. You will partner with teams across strategy, finance, product, sales, and customer success to streamline processes, optimize performance, and support scalable growth.

Key Responsibilities :

1. Strategic Planning & Execution

  • Drive the company's annual and quarterly planning processes, including budgeting, headcount planning, and OKRs.
  • Translate high-level business goals into detailed operational plans and track execution against those plans.
  • Partner with leadership to prioritize initiatives, allocate resources, and ensure strategic alignment across teams.

2. Process Optimization & Operational Excellence

  • Evaluate current business processes and identify areas for improvement or automation.
  • Design and implement scalable workflows and playbooks to improve efficiency and reduce manual work across functions.
  • Monitor business-critical processes for bottlenecks and proactively drive solutions.

3. Data Analytics & Reporting

  • Develop and maintain dashboards and performance reports to track KPIs and operational metrics (e.g., CAC, LTV, sales conversion rates, retention).
  • Conduct in-depth analysis to identify trends, risks, and opportunities that inform business decisions.
  • Provide regular reporting and insights to the executive team and departmental leaders.

4. Cross-Functional Project Management

  • Lead cross-functional initiatives from scoping to execution (e.g., launching a new customer onboarding process, rolling out a new tool, integrating systems after M&A).
  • Ensure clear communication, documentation, and accountability across stakeholders.
  • Manage timelines, risks, and deliverables to keep projects on track.

5. Systems & Tool Management

  • Own and optimize the internal tools that support operations (e.g., Salesforce, HubSpot, Notion, Airtable, Asana, Looker).
  • Evaluate new systems and vendors to support business needs and scalability.
  • Collaborate with IT or Engineering to implement new technologies or integrations.

6. Support Decision-Making & Leadership

  • Serve as a thought partner to executives and department heads, helping to shape strategy and evaluate trade-offs.
  • Prepare business reviews, board decks, and investor updates with clear and actionable insights.
  • Lead special initiatives and investigations on behalf of leadership.

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