Manager Resident Relations

2 weeks ago


Gurgaon, Haryana, India Central Park Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role : To ensure a premium living experience for all residents, serving as the key link between residents, and facilities team.

Responsibilities
:

  • Primary Liaison
    : Serve as the main point of contact for all resident inquiries, concerns, and communications.
  • Service Excellence
    : Ensure top-tier customer service and satisfaction, exceeding resident expectations in a luxury environment.
  • Facilities Coordination
    : Collaborate closely with the facilities team for efficient scheduling and oversight of all facilities related matters including maintenance, housekeeping, security etc.
  • Issue Resolution
    : Mediate and resolve resident conflicts and enforce community rules and regulations fairly and consistently.
  • Community Engagement
    : Plan and execute events and initiatives to foster a vibrant community atmosphere.
  • Operational Oversight
    : Manage day-to-day administration, track requests , and conduct regular property inspections.

Qualifications
:

  • Experience
    : 3-5+ years in luxury property management, hospitality, or a similar client-facing role.

Required Skills
:

  • Communication
    : Excellent interpersonal skills with the ability to build strong relationships.
  • Problem-Solving
    : Proactive approach to identifying issues and implementing effective solutions.
  • Soft Skills
    : High emotional intelligence, professionalism, discretion, and integrity.

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