Manager Resident Relations
2 weeks ago
Role : To ensure a premium living experience for all residents, serving as the key link between residents, and facilities team.
Responsibilities
:
- Primary Liaison
: Serve as the main point of contact for all resident inquiries, concerns, and communications. - Service Excellence
: Ensure top-tier customer service and satisfaction, exceeding resident expectations in a luxury environment. - Facilities Coordination
: Collaborate closely with the facilities team for efficient scheduling and oversight of all facilities related matters including maintenance, housekeeping, security etc. - Issue Resolution
: Mediate and resolve resident conflicts and enforce community rules and regulations fairly and consistently. - Community Engagement
: Plan and execute events and initiatives to foster a vibrant community atmosphere. - Operational Oversight
: Manage day-to-day administration, track requests , and conduct regular property inspections.
Qualifications
:
- Experience
: 3-5+ years in luxury property management, hospitality, or a similar client-facing role.
Required Skills
:
- Communication
: Excellent interpersonal skills with the ability to build strong relationships. - Problem-Solving
: Proactive approach to identifying issues and implementing effective solutions. - Soft Skills
: High emotional intelligence, professionalism, discretion, and integrity.
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