AM Training

Job title Assistant

Assistant Manager - RCM Training Position Position Position Position

Position summary The Assistant Manager for RCM Training is responsible for the overall strategy, development, and delivery of training programs for employees in the Revenue Cycle Management department. This role ensures that all new hires and existing staff are proficient in RCM processes, compliance standards, and healthcare regulations.

Key responsibilities Training strategy and development

• Develop, implement, and maintain a comprehensive training strategy for all RCM roles, including new hire onboarding, cross-skilling, and ongoing professional development.
• Collaborate with operations, quality assurance, and other departments to identify training needs and performance gaps.
• Design and develop training content, including presentations, manuals, job aids, and eLearning modules, that meet business needs and client expectations.

Training delivery and facilitation

• Lead and facilitate engaging training sessions for new and existing employees, covering all RCM functions from patient access to collections and denials management.
• Customize training modules based on specific client requirements, payer guidelines (e.g., Medicare, Medicaid), and technology platforms (e.g., Epic, Cerner).
• Conduct "Train-the-Trainer" (TTT) programs to ensure consistency and quality across all trainers.

Performance management

• Conduct pre-assessments, mid-evaluations, and final certification of trainees to track and ensure mastery of skills.
• Partner with operational managers to analyze team performance data and develop targeted retraining plans for individuals or groups with identified skill gaps.
• Track key training metrics, such as time-to-proficiency, training effectiveness, and post-training productivity, and present reports to senior management.

Team leadership

• Supervise, mentor, and coach a team of RCM trainers and content developers.
• Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.

Compliance and quality assurance

• Ensure all training programs adhere to US healthcare regulations, including HIPAA and compliance with payer-specific policies.
• Calibrate with quality assurance (QA) teams to ensure training content and delivery are aligned with production expectations and quality standards.
• Maintain accurate documentation of training records, certifications, and process materials for audits.

Qualifications Required

• Bachelor's degree in Healthcare Management, Business Administration, or a related field.
• Minimum of 58 years of experience in US Healthcare RCM, with at least 23 years in a training or leadership capacity.

• In-depth, end-to-end knowledge of RCM processes, including:

• Patient Access (eligibility, authorization, registration)

• Medical Billing & Coding (ICD-10, CPT)

• Accounts Receivable (AR) Follow-up, Denials, and Appeals

• Proven ability to design, develop, and deliver effective training materials and programs.

• Excellent communication, presentation, and facilitation skills.
• Proficiency in MS Office Suite and experience with Learning Management Systems (LMS).

Preferred

• Relevant industry certifications (e.g., CPC, CCS, AHM).
• Experience with specific RCM or EHR software (e.g., Epic, Cerner).
• Experience working in a BPO (Business Process Outsourcing) environment.

Skills and abilities

• Strong leadership and team management skills.
• Analytical mindset with the ability to measure training effectiveness and link it to business outcomes.
• Exceptional problem-solving skills for resolving process-related issues.
• High attention to detail and ability to work in a fast-paced, evolving environment.

Immediate joiners are proffered.

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Best regards

Ramya V